Just bought a Quad Castile 6 days ago, we can NOT pull the lever out to open the ash pot into the tray. A couple days ago, it was pretty stiff, but was able to manage it, but now it just won't budge. My husband was ready to take it apart, but since the thing is only six days old...and we dumped a lot of money into it, I am hoping to call the place where we got it and have someone come out to look at it (I'm afraid my husband would do more damage than good). I did a quick search on this forum, but couldn't find much about this problem...does anyone know what might be the cause? I am also a little concerned because we got a stove that was manufactured in 2004. We thought if we got a newer one all the kinks would be worked out. Is this a problem, should we have insisted on a newer one? This cost us a lot of money, and 6 days later, we're having issues. We live in Virginia, it's been quite cold, we've run it constantly since we got it with hard oak pellets, cleaned it out every day.
Any help would be so appreciated.
Any help would be so appreciated.