Now that I've had 5 baffles crack in less than 2 years, from what I understand is that they are covered for life under warranty. I don't see it documented anywhere. The owners manual says 5 year. Where does this information/rumor come from?
Mt. Vernon AE baffle question
- Thread starter gblaue
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Who told you they were covered "for life"? The owners manual specifically says 5 years parts/1 year labor for baffles.
FordMastertech
Feeling the Heat
This is the warranty on the early AE stoves
Mt. Vernon Pellet Insert (AE) Lifetime Warranty E. Warranty Policy
LIMITED LIFETIME WARRANTY
The Hearth & Home Technologies limited Lifetime Warranty guarantees that the following components will work as designed for the
lifetime of the stove or Hearth & Home Technologies will repair or replace them. These items include but are not limited to steel and
cast iron components, all gas burners, gas logs, combustion chambers, heat exchanger systems, stainless steel firebox components,
plating, doors, glass damaged by thermal breakage, steel baffle supports, steel and ceramic baffles and manifold tubes. Labor is for
the first five years.
THREE YEAR WARRANTY
Our pellet firepots are covered under Hearth & Home Technologies three-year warranty program. Labor is for 3 years.
TWO YEAR WARRANTY
All electrical components such as but not limited to blowers, wiring, vacuum switches, speed controls, control boxes, thermodisc switches,
pilot assembly, gas valves, thermostats and remotes are covered under Hearth & Home Technologies two-year warranty program.
Effective April, 2005 igniters are also covered under the two year warranty. Labor is for two years.
ONE YEAR WARRANTY
Porcelain and Powder Coat finishes are warranted against manufacturer defects for one year. Labor to repair or replace these parts is
covered for one year, reimbursed per our warranty service fee schedule.
CONDITIONS
This warranty is non-transferable and is made to the original retail purchaser only provided that the purchase was made through an
authorized dealer of Hearth & Home Technologies. It must be installed and operated at all times in accordance with the Installation and
Operating Instructions furnished with this product, as well as any applicable local and national codes. Any alteration, willful abuse, accident,
or misuse of the product shall nullify this warranty.
Labor to repair or replace items covered under the limited Lifetime Warranty will be covered for the first five years per our warranty service
fee reimbursement schedule. Parts covered under the limited Lifetime Warranty will be covered for the lifetime of the appliance up
to a maximum of ten (10) years after Hearth & Home Technologies discontinues the model and two (2) years for optional accessories.
Adjustments, regular maintenance, cleaning and temporary repairs do not qualify for a service call fee and will not be covered. The
replacement of consumer replaceable items and installation of upgraded component parts do not quality for a service call fee, and will
not be covered.
This limited Lifetime Warranty does not extend to or include surface finish on the appliance, door gasketing, glass gasketing, glass,
firebrick, pellet logs, kaowool or other ceramic insulating materials. It does not cover installation or operational-related problems such
as overfiring, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops,
mountains, inadequate venting or ventilation, excessive offsets, or negative air pressures caused by mechanical systems such as furnaces,
fans, clothes dryers, etc.
Any installation, construction, transportation, or other related costs or expenses arising from defective part(s), repair, replacement, etc.,
will not be covered by this warranty, nor will Hearth & Home Technologies assume responsibility for them. Further, Hearth & Home
Technologies will not be responsible for any incidental, indirect, or consequential damages, except as results in damage to the interior
or exterior of the building in which this appliance is installed. This limited Lifetime Warranty does not apply to the venting components,
hearth components or other accessories used in conjunction with the installation of this product not manufactured by Hearth & Home
Technologies
This warranty is void if the stove has been overfired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals, the stove is subjected to prolonged periods of dampness or condensation, or there is any damage to the stove or other
components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation. Hearth
& Home Technologies may, at its discretion, fully discharge all obligations with respect to this warranty by either repairing or replacing
the unit, or refunding the wholesale price of the defective part(s).
This limited Lifetime Warranty is effective on all appliances sold after May 1, 2002 and supersedes any and all warranties currently in
existence.
Policy 250-8620 Rev K
R
R
Hearth & Home Technologies
1445 North Highway
Colville, WA 99114
Division of HNI INDUSTRIES
www.quadrafire.com
Page 41 7036-135 September 12, 2006
CONTACT INFORMATION:
Please contact your Quadra-Fire dealer with any questions or concerns.
For the number of your nearest Quadra-Fire dealer
please call 1-800-926-4356
Mt. Vernon Pellet Insert (AE) Lifetime Warranty E. Warranty Policy
LIMITED LIFETIME WARRANTY
The Hearth & Home Technologies limited Lifetime Warranty guarantees that the following components will work as designed for the
lifetime of the stove or Hearth & Home Technologies will repair or replace them. These items include but are not limited to steel and
cast iron components, all gas burners, gas logs, combustion chambers, heat exchanger systems, stainless steel firebox components,
plating, doors, glass damaged by thermal breakage, steel baffle supports, steel and ceramic baffles and manifold tubes. Labor is for
the first five years.
THREE YEAR WARRANTY
Our pellet firepots are covered under Hearth & Home Technologies three-year warranty program. Labor is for 3 years.
TWO YEAR WARRANTY
All electrical components such as but not limited to blowers, wiring, vacuum switches, speed controls, control boxes, thermodisc switches,
pilot assembly, gas valves, thermostats and remotes are covered under Hearth & Home Technologies two-year warranty program.
Effective April, 2005 igniters are also covered under the two year warranty. Labor is for two years.
ONE YEAR WARRANTY
Porcelain and Powder Coat finishes are warranted against manufacturer defects for one year. Labor to repair or replace these parts is
covered for one year, reimbursed per our warranty service fee schedule.
CONDITIONS
This warranty is non-transferable and is made to the original retail purchaser only provided that the purchase was made through an
authorized dealer of Hearth & Home Technologies. It must be installed and operated at all times in accordance with the Installation and
Operating Instructions furnished with this product, as well as any applicable local and national codes. Any alteration, willful abuse, accident,
or misuse of the product shall nullify this warranty.
Labor to repair or replace items covered under the limited Lifetime Warranty will be covered for the first five years per our warranty service
fee reimbursement schedule. Parts covered under the limited Lifetime Warranty will be covered for the lifetime of the appliance up
to a maximum of ten (10) years after Hearth & Home Technologies discontinues the model and two (2) years for optional accessories.
Adjustments, regular maintenance, cleaning and temporary repairs do not qualify for a service call fee and will not be covered. The
replacement of consumer replaceable items and installation of upgraded component parts do not quality for a service call fee, and will
not be covered.
This limited Lifetime Warranty does not extend to or include surface finish on the appliance, door gasketing, glass gasketing, glass,
firebrick, pellet logs, kaowool or other ceramic insulating materials. It does not cover installation or operational-related problems such
as overfiring, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops,
mountains, inadequate venting or ventilation, excessive offsets, or negative air pressures caused by mechanical systems such as furnaces,
fans, clothes dryers, etc.
Any installation, construction, transportation, or other related costs or expenses arising from defective part(s), repair, replacement, etc.,
will not be covered by this warranty, nor will Hearth & Home Technologies assume responsibility for them. Further, Hearth & Home
Technologies will not be responsible for any incidental, indirect, or consequential damages, except as results in damage to the interior
or exterior of the building in which this appliance is installed. This limited Lifetime Warranty does not apply to the venting components,
hearth components or other accessories used in conjunction with the installation of this product not manufactured by Hearth & Home
Technologies
This warranty is void if the stove has been overfired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals, the stove is subjected to prolonged periods of dampness or condensation, or there is any damage to the stove or other
components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation. Hearth
& Home Technologies may, at its discretion, fully discharge all obligations with respect to this warranty by either repairing or replacing
the unit, or refunding the wholesale price of the defective part(s).
This limited Lifetime Warranty is effective on all appliances sold after May 1, 2002 and supersedes any and all warranties currently in
existence.
Policy 250-8620 Rev K
R
R
Hearth & Home Technologies
1445 North Highway
Colville, WA 99114
Division of HNI INDUSTRIES
www.quadrafire.com
Page 41 7036-135 September 12, 2006
CONTACT INFORMATION:
Please contact your Quadra-Fire dealer with any questions or concerns.
For the number of your nearest Quadra-Fire dealer
please call 1-800-926-4356
FordMastertech
Feeling the Heat
Warranty for the later AE stoves.
Mt. Vernon Pellet Insert (AE)
G. Warranty Policy
Hearth & Home Technologies LIMITED WARRANTY
Hearth & Home Technologies (“HHTâ€) and its respective brands extends the following warranty for HHT gas, wood,
pellet and electric appliances purchased from an authorized HHT dealer and installed in the United States of America or
Canada. Warranty starts with date of purchase by the original owner (End User) except as noted for replacement parts.
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Wood Pellet EPA Components Covered
Wood Electric Venting
1 Year X X X X X X
All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations
listed
2 years
X X Igniters, Electronic Components,
and Glass
X X X X Blowers
X Molded Refractory Panels
3 years X Firepots
5 years 3 years X X Castings & Baffles
7 years 3 years X X X Firebox, HHT Chimney, Termination
& Heat Exchanger
10
years 1 year X Burners, Logs & Refractory
Limited
Lifetime
1 year X
Firebox & Heat Exchanger
90 Days X X X X X X All Replacement Parts
See Conditions, Exclusions, and limitations. 9-01-08
CONDITIONS, EXCLUSIONS & LIMITATION OF LIABILITY
This warranty applies to the original owner and is transferable up to two years from date of purchase to the new
homeowner, provided the purchase was made through an authorized dealer or distributor of HHT, and the appliance
remains in its original place of installation.
The maximum amount recoverable under this warranty is limited to the purchase price of the product.
In no event shall HHT be liable for any incidental or consequential damages caused by defects in the product.
Adjustments, regular maintenance, cleaning and temporary repairs, or the failure to duplicate the problem in the
home is not covered under this warranty.
This limited warranty does not extend to or include surface finish on the appliance or terminations, door gasketing,
glass gasketing, glass discoloration, firebrick, pellet logs, kaowool or other ceramic insulating materials. Rust and/or
corrosion on any of the metal surfaces, cast iron components, baffles, firepots, doors, or firebox area are not covered
by this warranty.
Noise resulting from minor expansion, contraction, or movement of certain parts is normal and complaints related to
this noise are not covered by this warranty.
4021-645A 09-01-08
R
September 1, 2008 7036-135E Page 51
Mt. Vernon Pellet Insert (AE)
HHT’s obligation under this warranty does not extend to damages resulting from: (1) installation, operation or maintenance
of the appliance not in accordance with the installation instructions; operating instructions and the listing
agent identification label furnished with the appliance; (2) installation which does not comply with local building codes;
(3) shipping, improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) environmental
conditions, inadequate ventilation or drafting caused by tight sealing construction of the structure or handling
devices such as exhaust fans or forced air furnaces or other such causes; (5) use of fuels other than those specified
in the operating instructions; (6) installation or use of components not supplied with the appliance or any other components
not expressly authorized and approved by HHT; and/or (7) modification of the appliance not expressly authorized
and approved by HHT in writing.
This warranty does not apply to non-HHT venting components, hearth components or other accessories used in conjunction
with the installation of this product.
This warranty is void if the appliance has been over-fired or operated in atmospheres contaminated by chlorine,
fluorine, or other damaging chemicals the appliance is subject to prolonged periods of dampness or condensation, or
there is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
HHT’s liability under this warranty is limited to the replacement and repair of defective components or workmanship
during the applicable period. HHT may fully discharge all of its obligations under such warranties by repairing the
defective component(s) at HHT’s discretion. Shipping costs are not covered under this warranty.
Some states do not allow exclusions or limitation of incidental or consequential damages, so those limitations may not
apply to you. This warranty gives you specific rights; you may also have other rights, which vary from state to state.
EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE
WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE WARRANTY SPECIFIED ABOVE.
This Limited Warranty is effective on all HHT appliances sold after September 01, 2008 and supersedes any and all warranties
currently in existence.
If warranty service is needed, you should contact your installing dealer. If the installing dealer is unable to provide necessary
parts or components, contact the nearest authorized HHT dealer or supplier.
4021-645A
Mt. Vernon Pellet Insert (AE)
G. Warranty Policy
Hearth & Home Technologies LIMITED WARRANTY
Hearth & Home Technologies (“HHTâ€) and its respective brands extends the following warranty for HHT gas, wood,
pellet and electric appliances purchased from an authorized HHT dealer and installed in the United States of America or
Canada. Warranty starts with date of purchase by the original owner (End User) except as noted for replacement parts.
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Wood Pellet EPA Components Covered
Wood Electric Venting
1 Year X X X X X X
All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations
listed
2 years
X X Igniters, Electronic Components,
and Glass
X X X X Blowers
X Molded Refractory Panels
3 years X Firepots
5 years 3 years X X Castings & Baffles
7 years 3 years X X X Firebox, HHT Chimney, Termination
& Heat Exchanger
10
years 1 year X Burners, Logs & Refractory
Limited
Lifetime
1 year X
Firebox & Heat Exchanger
90 Days X X X X X X All Replacement Parts
See Conditions, Exclusions, and limitations. 9-01-08
CONDITIONS, EXCLUSIONS & LIMITATION OF LIABILITY
This warranty applies to the original owner and is transferable up to two years from date of purchase to the new
homeowner, provided the purchase was made through an authorized dealer or distributor of HHT, and the appliance
remains in its original place of installation.
The maximum amount recoverable under this warranty is limited to the purchase price of the product.
In no event shall HHT be liable for any incidental or consequential damages caused by defects in the product.
Adjustments, regular maintenance, cleaning and temporary repairs, or the failure to duplicate the problem in the
home is not covered under this warranty.
This limited warranty does not extend to or include surface finish on the appliance or terminations, door gasketing,
glass gasketing, glass discoloration, firebrick, pellet logs, kaowool or other ceramic insulating materials. Rust and/or
corrosion on any of the metal surfaces, cast iron components, baffles, firepots, doors, or firebox area are not covered
by this warranty.
Noise resulting from minor expansion, contraction, or movement of certain parts is normal and complaints related to
this noise are not covered by this warranty.
4021-645A 09-01-08
R
September 1, 2008 7036-135E Page 51
Mt. Vernon Pellet Insert (AE)
HHT’s obligation under this warranty does not extend to damages resulting from: (1) installation, operation or maintenance
of the appliance not in accordance with the installation instructions; operating instructions and the listing
agent identification label furnished with the appliance; (2) installation which does not comply with local building codes;
(3) shipping, improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) environmental
conditions, inadequate ventilation or drafting caused by tight sealing construction of the structure or handling
devices such as exhaust fans or forced air furnaces or other such causes; (5) use of fuels other than those specified
in the operating instructions; (6) installation or use of components not supplied with the appliance or any other components
not expressly authorized and approved by HHT; and/or (7) modification of the appliance not expressly authorized
and approved by HHT in writing.
This warranty does not apply to non-HHT venting components, hearth components or other accessories used in conjunction
with the installation of this product.
This warranty is void if the appliance has been over-fired or operated in atmospheres contaminated by chlorine,
fluorine, or other damaging chemicals the appliance is subject to prolonged periods of dampness or condensation, or
there is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
HHT’s liability under this warranty is limited to the replacement and repair of defective components or workmanship
during the applicable period. HHT may fully discharge all of its obligations under such warranties by repairing the
defective component(s) at HHT’s discretion. Shipping costs are not covered under this warranty.
Some states do not allow exclusions or limitation of incidental or consequential damages, so those limitations may not
apply to you. This warranty gives you specific rights; you may also have other rights, which vary from state to state.
EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE
WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE WARRANTY SPECIFIED ABOVE.
This Limited Warranty is effective on all HHT appliances sold after September 01, 2008 and supersedes any and all warranties
currently in existence.
If warranty service is needed, you should contact your installing dealer. If the installing dealer is unable to provide necessary
parts or components, contact the nearest authorized HHT dealer or supplier.
4021-645A
FordMastertech said:
My question FMT, is what constitutes an "early" or "later" stove? What years?
The OP seems to have a stove that is only about 2 yrs old
BIGISLANDHIKERS said:
This comes under what FMC listed as "older" stoves: "This limited Lifetime Warranty is effective on all appliances sold after May 1, 2002 and supersedes any and all warranties currently in existence".
That means that stoves made from 5/1/'02 - 8/31/'08 are the "early" stoves. The OP needs to check the date of manufacture on his stove.
My stove was built in Nov.2008. The new baffle that I just got, has a new feature. It has a stainless steel piece bolted to the pellet chute. It blocks off about 2/3 of the opening. What's that all about?
I'll try to get a picture this weekend. It's just a flat piece of stainless steel. Looks like they added a boss on the backside that is drilled and tapped to bolt it in place. The pellets dropping through the chute are much more audible now.
I wonder why they added it? To help pellets in the pot, which hasn't been a known issue or to keep fire from burning up the drop tube?
Thanks for posting the pic!
BIH
Thanks for posting the pic!
BIH
- Status
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