Cracked Woodstock Top Stone

  • Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.

    We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.

    We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
Status
Not open for further replies.
Todd

Todd

Minister of Fire
Hearth Supporter
Nov 19, 2005
10,349
NW Wisconsin
Last Sunday I noticed a crack in the top corner stone of my new Keystone. Never dropped anything on it or overfired so I don't know what happened. Monday I emailed Woodstock some pics and that day they sent out a new stone with replacement instructions. Taking the top off was only 2ea 1/2" bolts right next to the cat they the top just lifts off. Another frame holds the stones in place and there are many gaskets underneath which I think is a good thing so I didn't have to mess with any cement. Gaskets were all good and replacing the stone took about 1/2 hour. Thanks to Woodstock for such quick warranty service with no charge to me.
 

Attachments

  • 100_1484.jpg
    100_1484.jpg
    44.3 KB · Views: 543
  • 100_1487.jpg
    100_1487.jpg
    69.5 KB · Views: 564
  • 100_1488.jpg
    100_1488.jpg
    74.3 KB · Views: 541
  • 100_1489.jpg
    100_1489.jpg
    48 KB · Views: 553
Good to hear they fixed ya up. Yet another good outcome from dealing directly with the manufacturer.
 
That's excellent customer service. Stove looks like new again. Very nice. Rick
 
BrotherBart said:
Good to hear they fixed ya up. Yet another good outcome from dealing directly with the manufacturer.
Click to expand...

Yup, a few more of them and we can get rid of those pesky retailers!


Really, though, glad you had a good result. And that is why you buy quality.
 
Franks said:
BrotherBart said:
Good to hear they fixed ya up. Yet another good outcome from dealing directly with the manufacturer.
Click to expand...

Yup, a few more of them and we can get rid of those pesky retailers!


Really, though, glad you had a good result. And that is why you buy quality.
Click to expand...

Scum of the earth, Franks! :cheese:

Edit: Woodstock does have great customer service!
 
That's good quick service! It's nice that it didn't happen in winter. Did Woodstock have any thoughts on why it happened?
 
It's nice to hear a story like that, we all know nothing ever goes as well as it's supposed to. Murphy's law...
congrats on your good news
 
That certainly does not happen often. But I suppose when you are dealing with rock there can be weak spots. Thankfully you are dealing with a great company that stands behind their product. Chalk one up for Woodstock.
 
BeGreen said:
That's good quick service! It's nice that it didn't happen in winter. Did Woodstock have any thoughts on why it happened?
Click to expand...

This was a refubished stove and I was told they took it apart and polished the stones and replaced all the gaskets, maybe something happened then?
 
Glad to hear you got her fixed,definitely helps to have a company that stands behind its products.I was skeptical over Quadrafires lifetime warranty,but they came through despite the fact I only kept the replacement about a month.
 
That's good to hear Todd! I can see why Woodstock has a good reputation.. If you don't mind me asking how much did it cost for your refurbed stove?

Ray
 
Well ya see, Woodstock still isnt good as PE. PE knows how to hide their cracks in the stove and when you find them they let you pick the welder to repair it. Woodstock on the other hand sends the new part to you and gives you no options. Man, do they know how to ruin the industry or what? %-P Just sayin.
 
It's always nice to hear a report of a manufacturer taking care of a problem so quickly. People usually only post the bad stuff. Well done Woodstock.
 
Now you've got a spare piece of stone that you could use for a cooktop, repair, or...
 
raybonz said:
That's good to hear Todd! I can see why Woodstock has a good reputation.. If you don't mind me asking how much did it cost for your refurbed stove?

Ray
Click to expand...

The refurb was $1700 including shipping.
 
Todd said:
raybonz said:
That's good to hear Todd! I can see why Woodstock has a good reputation.. If you don't mind me asking how much did it cost for your refurbed stove?

Ray
Click to expand...

The refurb was $1700 including shipping.
Click to expand...

Not bad Todd that's roughly 1/2 of the cost of a new one plus they make it like new from what I've heard.. If I knew one of those refurbs would do the job I'd go for it myself.. Thanx for the info!

Ray
 
Good Grief! I'm gone for a few days and you broke your stove ;)

Good deal on the stove replacement block and from the pictures, it looks like it matches your other stones pretty good.

Bill
 
Was the crack all the way through? Certain folks on this site, and certain other stone stove manufacturers, seem to think that many cracks are just fine.

Good thing the crack was on top, the other stones look much harder to replace.
 
Crack was all the way through. Woodstock said since it was on top and an eye sore you should just replace it. Probably best that it happened to the top. the other stones would require much more dismantling and I could see it being a major pain. The new stone matched up pretty good, Woodstock just asked for a few good pictures to make sure they could find a match.
 
Status
Not open for further replies.

Similar threads

amateur
Heritage re-build - side door frame - gasket question
Replies
0
Views
373
HearthStone
amateur
amateur
H
Bluestone Hearth Pad question
Replies
0
Views
814
The Hearth Room - Wood Stoves and Fireplaces
Hawaiianlove821
H
U
Hearthstone warranty isn't being honored
Replies
2
Views
1K
HearthStone
USAF Veteran
U
P
Chimney/stove pipe install advice needed
Replies
0
Views
1K
The Hearth Room - Wood Stoves and Fireplaces
PA452
P
Mark218
New build - Stove in an alcove or wood insert?
Replies
23
Views
2K
The Hearth Room - Wood Stoves and Fireplaces
Mark218
Mark218
Top Bottom
Back