computer issues

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Bocefus78

Minister of Fire
Jul 27, 2010
538
Just Outside Indy
ok hearth I.T. people.....help me out. I had a power outage and came home to a PC that is having boot issues. It powers up, and there is an audible repeated click (probably one every second or 2) but the screen just says boot failure. Where do I begin? It has already been replaced but if I can make it a runner again, I would do so just to have a backup. This is a dell, probably 6 years old. It WAS on a surge protector so I guess a new, much nicer one of those things is also in order. Are we looking at a HD here or a motherboard? The clicking makes me think HD. God only knows where my xp disk is so who knows if this is even a worthwhile misson.

Thanks in advance!
 
Does it sound kind of like a train going over a trestle? Often a repetitive clicking noise is a bad HD and given the age, its more likely.

Is it an actual surge protector or a power strip? World of difference electrically...but the most important thing about a real surge protector is the manufacturer will back it up with an insurance policy to cover equipment losees that were plugged in and took a hit. It might be worth your time to check on this. Guy here at work had a blowout through a surge protecter and the manufactuer replaced all his several year old stuff with brand new stuff.
 
mayhem said:
Does it sound kind of like a train going over a trestle? Often a repetitive clicking noise is a bad HD and given the age, its more likely.

Is it an actual surge protector or a power strip? World of difference electrically...but the most important thing about a real surge protector is the manufacturer will back it up with an insurance policy to cover equipment losees that were plugged in and took a hit. It might be worth your time to check on this. Guy here at work had a blowout through a surge protecter and the manufactuer replaced all his several year old stuff with brand new stuff.

Ok, it kinda sounds like a very slow train. How do I test it to be sure, and if I buy a new one, is it pretty much plug n play with a OS reinstall after that? How do I know if there aren't other issues also. I guess what I'm saying is that I have an xp disk and if I can get a hd cheaply, I will fix it....but a 200 motherboard is outta the question. What else would I be looking at?

It was just a strip. No help there.
 
If it were a motherboard, memory, video card or other core component, you'd never see the boot failure message, it would just power up the fans and maybe beep at you. What you're describing is a classic HD failure. Pull the old one, replace it with a new one and reinstall your OS and you're back to where the computer was the day you took it out of the box. All of your data on that HD is probably lost, but if you have a computer friendly friend, he (or she) may be able to help you recover it. If you don't have access to someone like that, set it aside and we can try to help walk you through checking it out once you have the computer operational again. Stop powering it on...a failing HD only has a certain number of minutes of life left in it, the more you power it on, the less life it has remaining to it. If you're not sure what HD to buy, take the old one with you to the store and ask the clerk to help you match it up. The size of the new drive is irrelevant, the smallest one you can possibly buy is probably 2-3x greater capacity than the old one...all that matters is that it has the same type of connectors so it'll work with your computer.

Get a decent surge protector as long as you're at the store. They surprisingly inexpensive...$15 maybe...just make sure it has enough outlets for your needs and that the box says your equipment will be insured by the manufacturer for a value that exceeds the value of your stuff. Most $15-20 surge protectors have $10k-15k equipment replacement guarantees.

Good luck.
 
Meyhem, thank you very much. Xp disk located...from a different pc but unused, hd shopping tonight I guess. I got the replacement pc all hooked up and networked last night. I'm honesty less than impressed with Win 7, 4 gigs of RAM, and a core 3 processor. The blown up xp machine with 750 mb was just as fast.
*kicks self for cheaping out* I know better too....thats the worst part. I was purely looking at the #'s. I had no idea seven would slow down 4 gigs of ram that much. Maybe while I am putting a HD in the old one, I will double the ram if it'll take any more. How do you know the limits of a machine?
 
Probably a bad HD. If you are comfortable working in the computer you could remove the HD, reconnect the cables and try to boot with the drive in different orientations, on the side, upright etc. Often the lubrication on the spindle of the drive hardens up over the years and the drive doesn't get to speed. If it boots you might have enough time to make a backup.

You may also just have a faulty master boot record. Try using the repair option on the XP CD. Or this site may help.

http://www.ambience.sk/fdisk-master-boot-record-windows-linux-lilo-fixmbr.php
 
Update.....new hd installed but can't get the xp disk to install properly. It goes on....says it needs a restart, restarts itself, then says disk error. Not the boot error msg from before. It may just become splitter food.
 
Bocefus78 said:
Meyhem, thank you very much. Xp disk located...from a different pc but unused, hd shopping tonight I guess. I got the replacement pc all hooked up and networked last night. I'm honesty less than impressed with Win 7, 4 gigs of RAM, and a core 3 processor. The blown up xp machine with 750 mb was just as fast.
*kicks self for cheaping out* I know better too....thats the worst part. I was purely looking at the #'s. I had no idea seven would slow down 4 gigs of ram that much. Maybe while I am putting a HD in the old one, I will double the ram if it'll take any more. How do you know the limits of a machine?

I have 6 Gb of RAM in a Core i5 machine and Win7 runs quite happily on that.Machine is almost 2 years old now!
 
Your bios may not be set correctly for the new HDD. That's what the "PRESS xxx to ENTER SETUP" lets you do.
 
Bocefus78 said:
Meyhem, thank you very much. Xp disk located...from a different pc but unused, hd shopping tonight I guess.
I have no idea why you suspected the hard drive on that old machine. I see no reason to suspect the hard drive. The recommendation comes without any facts. For example, a defective video controller would only display the error message in video mode 7 - a very basic mode only used by DOS. When it tried to move into a higher mode used by graphical OSes, the video controller failed. That type failure would never cause the BIOS to beep.

Obviously I am not saying a video controller is defective. I am saying most everything could cause your symptoms.

Now, this was a Dell. That means the manufacturer provides comprehensive hardware diagnostics for free. Installed on hard drives only by superior manufacturers so that you can first find and later solve your type of failure immediately and without all that speculation. These diagnostics are available on the hard drive, on a CD-Rom, and downloaded from their web site. That was a first thing you should have tried. Because informed techs never try to solve a problem first. Your only concern, at this point, is to first learn what is wrong. Fixing it comes later. Best done by disconnecting nothing - not even a power cord or disk drive.

Also available from bootdisk.com are other diagnostics. Including one diagnostic from your disk drive manufacturer to learn if a disk drive is defective long before removing even one screw.

Dells come with four diagnostic lights often on the back. These lights are described in the manuals that came with your system. And on the Dell web site. Get the Service Tag number located on the bottom, back, or side of the machine. Go to the Dell web site. Enter that service tag to know everything unique only to your machine. To locate where those four diagnostic lights are located and how to read them. And to get the comprehensive hardware diagnostic that is provided for free for all Dells.

Number of things to determine what is wrong is long. I have only started with a few of them. But this we do know. There were no facts to accuse any one part. As the new drive might demonstrate, you are simply replacing a perfectly good part.

BTW, if you do replace the disk drive, then first reload comprehensive diagnostics on that new drive long before loading the OS. But that is something you do long after first identifying the problem. Good diagnostic procedure says to always collect facts before replacing anything. Because it is a Dell, you had plenty of information to collect long before trying to fix anything.

Not collecting those facts – by fixing something only on wild speculation - has caused confusion and may now have made the original problem exponentially more complex by adding more potential failures. Why change BIOS settings when good bios setting worked for the original drive? Why ia anyone discussing disk drive BIOS settings when the BIOS adjusts automatically? Another reason to be suspicious of some recommendations that want to fix things before first discovering what is defective.

First identify a defect. Fixing occurs later.
 
Most every computer built in the last 10-12 years has all that stuff set to auto detect. If his computer didn't recognize the HDD it wouldn't go through the XP install process.

Bocefus, is teh computer that the XP disc came from also a Dell and is it the same version of XP as your dead computer?
 
I intentionally stayed out of the foray, partly because of what westom said about diagnosing the problem. Westom - are you in the 'puter business? I agree with some of what you say, but disagree with others. Just asking (you post with the directness of a typical puter geek)

First - if you change a hard drive on a puter it is OFTEN necessary to alter the bios settings to recognize the new drive (brand/size/etc.) change from drive to drive. Most bios can auto configure, but Dell is a little goofy on some of the stuff they do.

Second, it is pretty darn near impossible to go out to the interweb and download diag. stuff when the puter won't boot. Just say'in. Next, it would have been interesting to boot the machine using a bootable media, such as a cd (bootable) or memory stick. It could have helped in this diagnosis.

Personally, I think the HD could be the problem. "Could" being the operative word. Continue on.
 
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