I have a question for both stove dealers and recent pellet stove purchasers
Dealers: Do you pre-burn pellet stoves before you Install or sell them ? What all do you look for? What do customers say when you tell them the stove has already been burned an hour or two?
Stove owners: Did your Dealer pre-burn your pellet stove before you had it installed or delivered? Was that service a good thing or bad? Did the dealer give you any kind of paperwork saying you stove was pre-burned and it passed?
We have pre-burned a few stoves over the years for customers that requested it but I'm think about burning everyone of them that comes in to me before it is avaliable to sell. I don't think this would save any man hours, there are only a few stoves a year that are "bad in the box" but there are out there. I have 5 to 10 Pellet stoves a year out or 150 to this year 270 total pellet stoves that have a loose conection, Buzz, rattle or broken part. Most of the 5 to 10 stoves are just a glitch that we can typically fix right a way. There alway the other one' like (PETE S HARMAN BUZZING XXV) Know matter how much he may like his stove now, he will alway remember it took 4 trips and 3 months to fix his brand new $3000.00 pellet stove.
Dealers: Do you pre-burn pellet stoves before you Install or sell them ? What all do you look for? What do customers say when you tell them the stove has already been burned an hour or two?
Stove owners: Did your Dealer pre-burn your pellet stove before you had it installed or delivered? Was that service a good thing or bad? Did the dealer give you any kind of paperwork saying you stove was pre-burned and it passed?
We have pre-burned a few stoves over the years for customers that requested it but I'm think about burning everyone of them that comes in to me before it is avaliable to sell. I don't think this would save any man hours, there are only a few stoves a year that are "bad in the box" but there are out there. I have 5 to 10 Pellet stoves a year out or 150 to this year 270 total pellet stoves that have a loose conection, Buzz, rattle or broken part. Most of the 5 to 10 stoves are just a glitch that we can typically fix right a way. There alway the other one' like (PETE S HARMAN BUZZING XXV) Know matter how much he may like his stove now, he will alway remember it took 4 trips and 3 months to fix his brand new $3000.00 pellet stove.
