Hi I'm new to the forum. But would like to throw this out to the other members for their thoughts on Lopi/Avalon/Travis ind. products. After burning firewood in a Lopi wood insert for 12 years I am finally running out of my own firewood and am not willing to pay the exorbitant cost of buying crappy firewood from my local firewood dealers. I found an older Lopi pellet insert for practically nothing. It has a few issues, which after a little trouble shooting and investigating I went to the local fireplace store Lopi dealer to order parts. I ordered a new auger motor $80 seemed reasonable. Two new snap disc switches $14 ea. ok, a new burn pot $72 ok so far. I needed new auger bearings upper and lower. I was quoted $100 each $200 for both
I was astounded at this price. How could they possibly charge $200 dollars for a couple of simple insert bearings, and where else would I go to order the parts if not from my local dealer. I did not order the bearings from the dealer. I found a part number on the actual bearings that I removed from the stove and did some researched on line. I found the exact bearing on line delivered to my mailbox for for under $20 bucks for both and I am still waiting for delivery of the parts from the dealer she said maybe Friday maybe Monday maybe maybe maybe.
Travis industries parts policy sucks. For this reason alone I would not buy a new Travis Industries product. It would seem to me that anybody in the market for a pellet stove after researching this would find this policy unacceptable and look to another brand that allows a more open and competitive market on the replacement parts.
Thanks dunderhead48
I was astounded at this price. How could they possibly charge $200 dollars for a couple of simple insert bearings, and where else would I go to order the parts if not from my local dealer. I did not order the bearings from the dealer. I found a part number on the actual bearings that I removed from the stove and did some researched on line. I found the exact bearing on line delivered to my mailbox for for under $20 bucks for both and I am still waiting for delivery of the parts from the dealer she said maybe Friday maybe Monday maybe maybe maybe. Travis industries parts policy sucks. For this reason alone I would not buy a new Travis Industries product. It would seem to me that anybody in the market for a pellet stove after researching this would find this policy unacceptable and look to another brand that allows a more open and competitive market on the replacement parts.
Thanks dunderhead48
