BBK Replacement
- Thread starter jrprusak
- Start date
-
Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.
We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.
We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
- Status
bogydave
Minister of Fire
Highbeam said:
I figured he'd chime in with:
Paul Harvey's "The other side of the the story"
Maybe he hasn't read this thread.
I think they can't MARKET out out their territory, but can sell to customers that come to them.Highbeam said:
If you walk in with a big wad of cash and say I want one of those *point*
Do you think they'll say no?
jeff_t said:
There's always two sides...
I do find it odd that someone would not chime if if their company was being bashed as it is here.
Perhaps there's nothing to say.
I doubt this thread will weigh on anyones mind as far as if they like Blaze King's or not. People are pretty set in their ways.
jeff_t said:
I'm thinking with what was posted in the below quote a paint job was offered that John didn't feel was up to his expectation for a 4k stove and I can't say I blame him one way or the other. I still think the dealer really dropped the ball here. They could have picked it up, knocked down the finish(not like it's a thick finish on these stoves), resprayed it and re-installed it. It's not hard to get a good finish out of a can of stove bright.
I try to be realistic with these types of things, to me a new stove wouldn't even be an expectation. Even with the issues some of the PE guys have had with cracks PE's response is to send a welder out to repair the stove. A cracked stove is a lot different than needing a new paint job, either one is not acceptable but as they say **** happens.
john_alaska said:
BrowningBAR
Minister of Fire
My opinion is that this was more of a dealer conflict more than anything. The OP had a really bad experience with the dealer that got him seeing red, and maybe, rightfully so. But, this might have made him a little uncooperative in terms of finding a solution. Peeling paint on a new stove is unfortunate, but it isn't something most of us would cause us to sell the stove. Especially if the stove performed as desired (which the OP has not commented on, so I assume it has since you would think he would have vented about that by now).
I'm probably more spiteful than most people, so I can kind of relate. But, it isn't always the most productive direction to take.
I'm probably more spiteful than most people, so I can kind of relate. But, it isn't always the most productive direction to take.
I'm more of a fix it myself kinda guy, but I side with the OP on this one. You pay 4K for a stove that is top of the market. It should not crack, peel, or have a problem with the operation. You can pay a whole lot less for those problems if that stuff doesn't bother you. I'll say it again "would you repaint your own Cadillac if the hood peeled"?
wkpoor said:
Of course not just like I wouldn't expect the OP to "have" to do it. As I stated I would expect the dealer to resolve this issue just like I would expect the Cadillac dealer to take care of the car with the paint peeled off the hood, I wouldn't expect a new car or the need to get GM involved.
It's too bad the OP didn't get the service one would expect from their dealer.Yep, hearing this story doesn't sour me on the stove, just the dealer...not that I wasn't already. However...350miles is a long way to go with a truck's gas mileage...UGH
Perhaps the dealer has been put between BK and a hard place. It's not the dealer's fault that the factory is stonewalling the customer and the dealer. The dealer didn't paint the stove.
That said, we haven't seen the text or tone of the conversations between the OP and the dealer and BK, so it is hard to tell if the request was reasonable or exaggerated. $1500 from an autobody shop to sandblast and repaint seems a bit over the top. But maybe that included pin-striping.
That said, we haven't seen the text or tone of the conversations between the OP and the dealer and BK, so it is hard to tell if the request was reasonable or exaggerated. $1500 from an autobody shop to sandblast and repaint seems a bit over the top. But maybe that included pin-striping.
Which place is that?
I bought mine from Alaska Fireplace in Palmer. The service wasn't bad when I owed them money but as soon as I paid in full it was horrible.
I spent about $5000 on a BK stove, chimney pipe and install.
The install was ok other than they installed the vent for my OAK about 6" from the ground outside... even after they had marked where to drill and I told them I wanted it higher. So now I have to shovel it out after it snows so it goesn't get blocked since I don't want to patch the big hole in my wall.
Then from the get go I had poor draft. I wanted to lengthen the chimney but they refused to do it because there was snow on the roof, ok understandable. Agreed to do it once spring came and I'd cover cost of the pipe.
Spring rolls around after a winter of burning (worked ok when it was really cold out at least). "we will figure something out"
That turns to summer and in the end the wanted me to pay over $500 for a 3ft pipe and install. NO never said it would just be cost of the pipe.
So I paid $1000 for an incomplete install the way I look at it. They did pretty damn good considering it took about 3.5hrs for 2 guys to put the stove in and have it all done.
They wanted to drive all over my yard with a bucket truck to put the pipe up. Single story house. Chimeny reachable with a ladder no problem.
Oh yeah, did I mention they didn't put the chimeny flashing correctly and it caused my roof to leak into my house once spring came. I had to pay a roofer $200 to do it correctly.
I bought mine from Alaska Fireplace in Palmer. The service wasn't bad when I owed them money but as soon as I paid in full it was horrible.
I spent about $5000 on a BK stove, chimney pipe and install.
The install was ok other than they installed the vent for my OAK about 6" from the ground outside... even after they had marked where to drill and I told them I wanted it higher. So now I have to shovel it out after it snows so it goesn't get blocked since I don't want to patch the big hole in my wall.
Then from the get go I had poor draft. I wanted to lengthen the chimney but they refused to do it because there was snow on the roof, ok understandable. Agreed to do it once spring came and I'd cover cost of the pipe.
Spring rolls around after a winter of burning (worked ok when it was really cold out at least). "we will figure something out"
That turns to summer and in the end the wanted me to pay over $500 for a 3ft pipe and install. NO never said it would just be cost of the pipe.
So I paid $1000 for an incomplete install the way I look at it. They did pretty damn good considering it took about 3.5hrs for 2 guys to put the stove in and have it all done.
They wanted to drive all over my yard with a bucket truck to put the pipe up. Single story house. Chimeny reachable with a ladder no problem.
Oh yeah, did I mention they didn't put the chimeny flashing correctly and it caused my roof to leak into my house once spring came. I had to pay a roofer $200 to do it correctly.
bogydave said:
bogydave
Minister of Fire
http://www.alaskafireplace.com/
Just North of Wasilla on the Parks
All I can tell you is I've a good relationship with the local BK dealer. I've asked him lots of questions.
Good in person, phone & email communications. I'm sure I asked some dumb questions, but you'd never know it by how he answered them.
He help me solve my draft & chimney issues & told me how, what & why. He made sense & I put in double walled pipe out to the stove & it helped tremendously.
I did my chimney own install a few years before I got the new stove , he told me how to improve it, how & what to measure.
When I brought the parts/pipe home & assembled it, it fit. No extra or more parts needed.
He recommended changes I was not able to do, we discussed them & we worked together to figure how to make it work.
I made most all of the improvements with his help getting the right components & it's working great.
We've talked about stove operation. The importance of dry wood.
Last winter I had combustor problems, he explained in good detail how to replace the combustor, how to clean it.
Told me my SS one was good & I didn't need to replace it, just clean it. Told me BK prices were going up on them in 2011, I bought a new ceramic one & installed it & have the SS one as a spare.
When they delivered the stove, they took it into the basement within in feet of where I installed it.
I kept his emails as a reference they were so good & if I ever help someone install a system.
All I can say is Dan helped me beyond expectations for the "DIY guy that I am. If I have any problems, I feel I have a good guy to ask for help.
IMO, he know his stuff. He knows stoves.
He's a Hearth Stone, Equinox fan, but I don't hold that against him.
Just North of Wasilla on the Parks
All I can tell you is I've a good relationship with the local BK dealer. I've asked him lots of questions.
Good in person, phone & email communications. I'm sure I asked some dumb questions, but you'd never know it by how he answered them.
He help me solve my draft & chimney issues & told me how, what & why. He made sense & I put in double walled pipe out to the stove & it helped tremendously.
I did my chimney own install a few years before I got the new stove , he told me how to improve it, how & what to measure.
When I brought the parts/pipe home & assembled it, it fit. No extra or more parts needed.
He recommended changes I was not able to do, we discussed them & we worked together to figure how to make it work.
I made most all of the improvements with his help getting the right components & it's working great.
We've talked about stove operation. The importance of dry wood.
Last winter I had combustor problems, he explained in good detail how to replace the combustor, how to clean it.
Told me my SS one was good & I didn't need to replace it, just clean it. Told me BK prices were going up on them in 2011, I bought a new ceramic one & installed it & have the SS one as a spare.
When they delivered the stove, they took it into the basement within in feet of where I installed it.
I kept his emails as a reference they were so good & if I ever help someone install a system.
All I can say is Dan helped me beyond expectations for the "DIY guy that I am. If I have any problems, I feel I have a good guy to ask for help.
IMO, he know his stuff. He knows stoves.
He's a Hearth Stone, Equinox fan, but I don't hold that against him.
Highbeam
Minister of Fire
Hass said:
They are supposed to say no if they know that you are from out of town. I think that they will take the cash and not ask that question.
Now you folks in AK pay a lot for these stoves and they are superior functioning wood stoves but come'on, these aren't cadillacs. They are black plate steel stoves that are about middle of the road price wise. Paint peeling is not supposed to happen to any stove.
You saying the BBK isn't the Cadillac of the stove industry? I realize there is a Rolls Royce too but 4K has to somewhere close to top dollar for a free standing wood stove.
Highbeam
Minister of Fire
That's 4000 Alaska dollars. Locally, the BK is about a 2500$ stove and compares with many many other regular plate steel stoves with regards to price point.
Is that "AK Fireplace" the same company as the one in Palmer?
I know for sure I'm never doing buisness with the Palmer one again.
I know for sure I'm never doing buisness with the Palmer one again.
bogydave said:http://www.alaskafireplace.com/
Just North of Wasilla on the Parks
All I can tell you is I've a good relationship with the local BK dealer. I've asked him lots of questions.
Good in person, phone & email communications. I'm sure I asked some dumb questions, but you'd never know it by how he answered them.
He help me solve my draft & chimney issues & told me how, what & why. He made sense & I put in double walled pipe out to the stove & it helped tremendously.
I did my chimney own install a few years before I got the new stove , he told me how to improve it, how & what to measure.
When I brought the parts/pipe home & assembled it, it fit. No extra or more parts needed.
He recommended changes I was not able to do, we discussed them & we worked together to figure how to make it work.
I made most all of the improvements with his help getting the right components & it's working great.
We've talked about stove operation. The importance of dry wood.
Last winter I had combustor problems, he explained in good detail how to replace the combustor, how to clean it.
Told me my SS one was good & I didn't need to replace it, just clean it. Told me BK prices were going up on them in 2011, I bought a new ceramic one & installed it & have the SS one as a spare.
When they delivered the stove, they took it into the basement within in feet of where I installed it.
I kept his emails as a reference they were so good & if I ever help someone install a system.
All I can say is Dan helped me beyond expectations for the "DIY guy that I am. If I have any problems, I feel I have a good guy to ask for help.
IMO, he know his stuff. He knows stoves.
He's a Hearth Stone, Equinox fan, but I don't hold that against him.
bogydave
Minister of Fire
Same Co. 3 stores. Wasilla, Anch, Palmer
The Wasilla store is the ware house for the Palmer store.
The Wasilla store is the ware house for the Palmer store.
SolarAndWood
Minister of Fire
Just thought I'd chime in about my issue with the BBK stove that has the flawed paint issue. I was able to get in contact with another that has the exact same issue in Fairbanks; he got the same lip service I did from both the dealer, and same BK VP that posted on this site.... He ended up having to talk to an attorney, and I have decided to do the same since I have given both every opportunity to make issue right over the past 10 months with 24 contacts by phone and in person.
I have to use caution at this time as to what I say here until there is a resolution... At this point it looks like we are going to end up in court, which will just add to the bill to the dealer and Blaze King are going to be billed for. Just the warranty papers on the stove make the manufacture reasonable, especially after the VP knowing admitted there was a manufacture paint issue is to 40 BK’s… If any more of you have the same issue, or know of someone, please contact me ASAP and we will do a “class action†joint venture…..
As a positive note: the stove is running like a champ around the clock. Does burn more efficient than the old earth stove….
I have to use caution at this time as to what I say here until there is a resolution... At this point it looks like we are going to end up in court, which will just add to the bill to the dealer and Blaze King are going to be billed for. Just the warranty papers on the stove make the manufacture reasonable, especially after the VP knowing admitted there was a manufacture paint issue is to 40 BK’s… If any more of you have the same issue, or know of someone, please contact me ASAP and we will do a “class action†joint venture…..
As a positive note: the stove is running like a champ around the clock. Does burn more efficient than the old earth stove….
john_alaska said:
That whole issue is pretty amazing to me. It wouldn't take that much for the dealer, or BK, to make it right. Now it's turned into a big deal for no good reason. I can understand your frustration.
I wonder where our Blaze King Contact is. Must be selling stoves...
Good luck.
I wonder where our Blaze King Contact is. Must be selling stoves...
Good luck.
Does your stove have a production date on it?
Just wondering when the bad batch was produced.
I paid 4300 for mine over in NY.
doesn't sound too middle of the line to me...
In fact, I don't even know of a more expensive wood stove aside from one made of solid gold or some other stupid celebrity edition stove.
I'm sure they're around though.
I agree with Jeff.. it is pretty amazing.
My experience with BK has been nothing less than outstanding so far.. except for one crappy dealer, but that was easily solved by going to another
I don't blame BK for a crappy dealer however.
Just wondering when the bad batch was produced.
Highbeam said:
I paid 4300 for mine over in NY.
doesn't sound too middle of the line to me...
In fact, I don't even know of a more expensive wood stove aside from one made of solid gold or some other stupid celebrity edition stove.
I'm sure they're around though.
I agree with Jeff.. it is pretty amazing.
My experience with BK has been nothing less than outstanding so far.. except for one crappy dealer, but that was easily solved by going to another
I don't blame BK for a crappy dealer however.
Hass said:Does your stove have a production date on it?
Just wondering when the bad batch was produced.
Highbeam said:
I paid 4300 for mine over in NY.
doesn't sound too middle of the line to me...
In fact, I don't even know of a more expensive wood stove aside from one made of solid gold or some other stupid celebrity edition stove.
I'm sure they're around though.
I agree with Jeff.. it is pretty amazing.
My experience with BK has been nothing less than outstanding so far.. except for one crappy dealer, but that was easily solved by going to another
I don't blame BK for a crappy dealer however.
I will look for a date on the stove and get back, I am at work now... Maybe this would help find other bad stoves out there...
Yes, this is out of hand, but it is unacceptable for a manufacture and dealer to try and blow me away.... As I metioned earler they have the nerve to charge me a $200 delevery fee after they damaged my hand rail which cost around $300 to have repaired.... The pealling paint is clearly covered under the warrenty and still I gotten nothing from either..
I am actully excited to get before the judge... "here come da judge"
good luck... make sure you take lots of pictures with you... and the manual.
and emails if you have them.
voice mails are admissible too i think.
and I doubt BK has any fault in damaging your handrail.
It was the shippers, unless the dealers brought it in and installed it, then that's the dealers.
Which you should probably get after them about that as well.
and emails if you have them.
voice mails are admissible too i think.
and I doubt BK has any fault in damaging your handrail.
It was the shippers, unless the dealers brought it in and installed it, then that's the dealers.
Which you should probably get after them about that as well.
- Status
Similar threads
