Out with 25-PVDC for Harmon XXV

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I'm a long time reader of the hearth forums but new to pellet stoves. I recently decided to try pellets after talking to several friends who have been using pellets for years. Here in Fairbanks. Alaska heating costs are a major expense with heating oil being the only other option. Pellets are running about $280 a ton here with heating oil close to $4 a gallon. Saving 1/2 off my heating costs using pellets seems like the way to go.

I ordered 5 tons of pellets that were recommended by the same friends. I then decided to a New Englander 25-PVDC after looking at many mixed reviews. I found a lot of people having problems with one thing or another but many people said it was a good basic pellet stove. With a goal of saving some money it seemed like it might work at only $1170 at Lowes, compared to three times that for the closest stove at the stove dealers around here.

The first week it seemed to work great although a lot noisier than I imagined. Within the second week the top auger jammed up and would not turn. I took the back off and was able to free it by turning the motor. After this it started getting stuck all the time till it got stuck so tight that I grabbed a pipe wrench to free it. Instead the end of the auger broke off. New Englander tech support was above average and sent out a new auger right away. I hoped that the new auger would fix the problem, but upon removing the auger I noticed that there were large grooves in the cast feed tube on the bottom between the two pieces where pellets were getting stuck. Sure enough the new auger did not help at all. New Englander tech support then had me lower the feed rate with the bottom controls, try adding powdered graphite in with the pellets, screen all the sawdust, and adjust the auger alignment. Nothing would work for more than a few hours. I would set the thermostat down to 60 at night only to find that the auger had jammed in the middle of the night and the house was cold. After spending hours at a time to make this thing work I had enough and started to look for another option.

Luckily I quickly found a Harmon XXV on Craigslist. For a one year old model the price was right at $2200. I did not get any hassle from Lowe's in returning the New Englander. I do not know where to begin in comparing these two.

Anyone who complains of noise from the Harmon was never used a New Englander. On low it a slightly louder than a refrigerator and even on high it is no where near as loud. After only having this new Harmon working for a few days I'm once again happy about making the move to pellets. With the room temp sensor the fire burns all the time at a pretty low rate and the house has stayed between 72 and 73 with outside temps around 0. The hopper can hold about 1 1/2 bags of pellets which is a big improvement from the New Englander which can't even hold 1. The cast iron looks tons better along with the large glass. So far I'm extremely happy with the Harmon XXV having learned the hard way.
 
I have two Harmon stoves and I am well satisfied. I think you will be too. You may have just got a bad Englander stove, as there are many guys who swear by them.

Tom C.
 
Harman's are awesome! My P43 is right next to my recliner in the living room and it's not loud at all. Those other stoves look like toys compared to the quality of a Harman IMO. Enjoy the XXV it's a great stove and nice to look at too!
 
Congrats on the "Upgrade" to Harman. Runs like a Cadillac, but built like a tank.
The XXV is BY FAR the most quiet of the Harman pellet stove line & it's a GOOD
lookin unit, as well. If my stove location was in my living room or great room,
;instead of tucked away in a corner of my basement, I'd have gone with the XXV,
but I can definitely live with the looks of my P61A...
 
Did you ever find a way to fix the Englander top auger? I had a lady call yesterday who is having the same exact problem with her 25-PVDC. Englander support told her to check with the pellet manufacturer but the pellets are fine. Her top auger is grinding the pellets up into dust until it jams.
 
On the Englander, pull the top auger and see if anything is jammed in the hole between the top auger and the lower auger. After a couple of jams, pellets can get stuck in there. New pellets feeding in can't easily drop down and it makes it much easier to get a jam again in the future.

This will be our fourth season with two Englander stoves. I think we've had a total of 3 jams between both stoves and only once where we had to actually remove the auger to clear the jam. In that case, the pellets had clumped in the hole between the upper and lower augers. Cleared that out and haven't had an issue since (probably 2 years ago).

Sorry to hear it didn't work for you. Best thing is that you are happy with what you ended up with.
 
No, I never did get the New Englander to burn more than a few hours without getting jammed. I took my grinder and dremel and smoothed the auger shaft after reading some posts on the issue but that did not help much. I think the main problem was that there was a pretty good groove in the bottom of the auger tube where the two halves of the cast burn pot come together. The pellets were getting stuck in the groove then ground up to sawdust. I had a few bags of smaller pellets that seemed to work better, but having already bought 5 tons of the longer pellets I had more invested in the fuel than the stove.

I have nothing against New Englander. Their tech support was helpful and I'm sure that my issue was not typical. If I wanted to occasionally heat a basement, garage or shop I would probably consider a New Englander again but after now having a Harmon I would not even consider one for my living room again.

I will get some pictures as soon as I finish the hearth. Due to the difference in vent heights between the Harmon and the New Englander the XXV is now sitting on some cinder blocks. Rather than spend a bunch of money on expensive Excel fittings I'm going to move the wall penetration down 8" and then use the existing hole for outside air.
 
I have to give "props" to Harman as well. It's a great stove and works like a dream. I'm pretty fussy about the first and last cleaning. Like to give a good once over. The Sunday AM cleaning isn't bad and I know it will keep me warm. No worrying about the oil tank level dropping like a rock.
 
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