I just put in a Quadrafire Voyager. I had heard really good things about it and it was definitely aesthetically pleasing. The insert has been installed for 3 weeks now and we have been running it pretty regularly for the last week and a half. I must say that I am a little (or a lot) disappointed in the performance.
The literature on the stove is conflicting. On the Quadrafire website it states the stove should have 12 hour burn times and 46,341 BTU. I can tell you I am getting no way near 12 hours of burn time, maybe....maybe...6 hours of burn from 3-4 logs 16 inches long and 4-6 inches in diameter. The wood is seasoned pine but only 1 year of seasoning so not extremely dry wood. Very disappointing considering my in-laws have a Blaze King (princess) with a catalytic system and they get really good heat with a consistent burn time of 14-16 hours. I was told the new reburn systems used by the Voyager was going to be so much better than the old catalytic system and I bought into the sales pitch. I am really wishing I had gone with a catalytic system that I know is proven.
The owners manual gives much different stats than the website as well. No where in the manual is there ever a BTU rating for the Voyager at 46,341. The maximum rating in the owners manual is 29,000. That's a FAR CRY different than 48,341! I consider that false advertising and I plan to report this.
Has anyone else had the same issues? I am running the insert on the lowest settings possible and still only getting 6 hours burn time (with the air control on the top all the way down and the air control on the bottom pulled all the way up and out). Does anyone know if Quadrafire will let you return a product if you are not happy?
The literature on the stove is conflicting. On the Quadrafire website it states the stove should have 12 hour burn times and 46,341 BTU. I can tell you I am getting no way near 12 hours of burn time, maybe....maybe...6 hours of burn from 3-4 logs 16 inches long and 4-6 inches in diameter. The wood is seasoned pine but only 1 year of seasoning so not extremely dry wood. Very disappointing considering my in-laws have a Blaze King (princess) with a catalytic system and they get really good heat with a consistent burn time of 14-16 hours. I was told the new reburn systems used by the Voyager was going to be so much better than the old catalytic system and I bought into the sales pitch. I am really wishing I had gone with a catalytic system that I know is proven.
The owners manual gives much different stats than the website as well. No where in the manual is there ever a BTU rating for the Voyager at 46,341. The maximum rating in the owners manual is 29,000. That's a FAR CRY different than 48,341! I consider that false advertising and I plan to report this.
Has anyone else had the same issues? I am running the insert on the lowest settings possible and still only getting 6 hours burn time (with the air control on the top all the way down and the air control on the bottom pulled all the way up and out). Does anyone know if Quadrafire will let you return a product if you are not happy?
