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Review of Vermont Castings --- Defiant Encore -- Select Unit Type burning Wood only

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Review of Vermont Castings --- Defiant Encore -- Select Unit Type burning Wood only
Installation Type: Wood/Coal - into masonry chimney
Date Reviewed: prior to Nov. 2004*)

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 800 | House Size (Sq feet): 800
Bought in 2001 , Price Paid: 1570.00
Location : Mercer, PA 16137, USA
Purchased from: Fireplace Retail Store - Paul Boots & Sons

Likes: Pretty Sove, the solid reputation of a reputable Vermont coumpany built on commitment, hard work and sweat to produce a beter product. The top loading stove was easy to load.

Dislikes: CF Majestic is no Vermont Castings and merely prostitues its name. This stove ate up a full load of wood when damped down in 2-3hrs. Was cold to touch in four. Their performance claims were criminal in this case. The dealer, nor the manufacturer, would validate my frustrations or performance complaints. They each passed the buck to each other. The dealer was rude and unsympathetic.

Comments: Only after threatening a lawsuit did the dealer agree to refund my money, but only if I returned the stove which was a hassle. Untill the end, he denied the stove was defective. This stove was little more than a pretty piece of junk. Good ridence to Vermont Castings. I bought a Jotul.

* Dates that reviews were submitted were not recorded prior to Nov. 2004