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Review of Regency --- 1100i -- Fireplace Inserted Stove burning Wood only

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Review of Regency --- 1100i -- Fireplace Inserted Stove burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
Date Reviewed: 2005-01-06 15:21:15

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰✰✰

Other Information about the Home and Stove
Room Size (Sq ft): 400 | House Size (Sq feet): 1100
Bought in 2004 , Price Paid: 1800
Location : Vancouver, BC , Canada
Purchased from: Fireplace Retail Store - Kirkland Metal

Likes: Dealer was honest, fast and gave me a quote that they honoured. Insert works well and throws alot of heat using simple spruce/hemlock/fir end cuts from housing (usually goes in the garbage). Glass stays clean.

Dislikes: Terrible Regency Onwers Manual. Confusing instructions, all models listed instead of just one (mine). Does not explain role of the need for fresh-air intake to make up for air used in combustion. Lifetime warranty only valid if authorized installer installs unit. Fan is an option (should be standard). Does not

Comments: Only three dealers/installers in the area. One gave a quote over the phone, another was not giving quotes for another two months, happended to get lucky with Kirkland.

Regency needs to work on customer service.

* Dates that reviews were submitted were not recorded prior to Nov. 2004