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Review of Heat n' Glo --- Gem 42 -- Gas Log burning Natural Gas or Propane (LP)

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Review of Heat n' Glo --- Gem 42 -- Gas Log burning Natural Gas or Propane (LP)
Installation Type: Gas - Direct Vent
Date Reviewed: 2005-05-09 20:43:32

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 1000 | House Size (Sq feet): 6000
Bought in 2004 , Price Paid: 3500
Location : Golden, CO 80401, United States
Purchased from: Fireplace Retail Store - Rio Grande

Likes: Very nice to look at

Dislikes: We have suffered through the trauma of 2 glass explosions. It has ruined the whole feeling in the basement for us.

Comments: The manufacturer sent 2 engineers to check our unit and deemed it safe to use following the first explosion. It nearly blinded our contractor. Almost 3 months to the day, it exploded again. They issued a national recall on this model. They knew it was faulty and allowed it to remain in our home.

* Dates that reviews were submitted were not recorded prior to Nov. 2004