Review of Country Flame --- Lil Rascal -- Freestanding Stove burning Wood Pellets
Installation Type: Wood/Coal - Freestanding into metal Chimney
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰
Satisfaction with dealer = ✰✰✰✰
Satisfaction with manufacturer = ✰
Other Information about the Home and Stove
Room Size (Sq ft): 250 | House Size (Sq feet): 1400
Bought in 2005 , Price Paid: 1500.00
Location : Tacoma, WA 98401, USA
Purchased from: Fireplace Retail Store - Jay's Stoves
When it starts up, the heat is wonderful, efficient and unit is very capable. The space it takes up minimal.
The start up system consistently and continually enters "highway Patrol" mode - indicitive of a problem within the system. It can take upwards of 20 + attempts to correct.
We have made numerous attempts to contact Country Flame for technical assistance. All our calls have been politely met with "our technician will return your call asap". Needless to say we are STILL waiting his call back.
The assistance we did receive from who ever answered the phone was of no use what-so-ever.
IF at all possible, for future buyers, ensure you have a very satisfactory dealership you purchase from. Relying on anything from Country Flame itself is useless, insofar as customer service is required.
* Dates that reviews were submitted were not recorded prior to Nov. 2004