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Review of QuadraFire --- 3100 Step top -- Freestanding Stove burning Wood only

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Review of QuadraFire --- 3100 Step top -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: 2006-09-15 12:23:34

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰✰✰✰

Other Information about the Home and Stove
Room Size (Sq ft): 525 | House Size (Sq feet): 2200
Bought in 2004 , Price Paid: 1800
Location : , PA , USA
Purchased from: Fireplace Retail Store - Anderson's Fireplace Shop

Likes: Very efficient. Hardly any smoke from chimney. Despite comments below, we really like the stove. Heats the whole house except when temp < 10 deg outside. Quadra Fire customer service is good.

Dislikes: Stove sides rattled when blower on (a fix has been made). Ash drawer is useless. Two bricks have broken. Handle grip on air control comes off. Practical log length is 15" or less. Typical fire with oak lasts about 4 hours.

Comments: Dealer's customer skills are poor. Example: Refunded us $45 for incorrect charge on warranty call but increased his fee for chimney cleaning by $39. Doesn't return calls.
I wish we had bought larger model.

* Dates that reviews were submitted were not recorded prior to Nov. 2004