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Review of Vermont Castings --- Aspen -- Freestanding Stove burning Wood only

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Review of Vermont Castings --- Aspen -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: 2007-11-08 07:07:42

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): | House Size (Sq feet):
Bought in 2005 , Price Paid:
Location : Milford, CT 6460, USA
Purchased from: Fireplace Retail Store - Black Swan

Likes: Reference record # 2166 for previous review. Review #2166 was written before I repaired the stove. I did change my overall satisfaction with the unit from a 4 to a 3.

Dislikes: The burn time increased after doing the following: Replaced the door gasket. Replaced the top of the stove and installed a new gasket. Removed and recemented the front of the stove. The stove works alot better now that it is sealed. Going to wait and see how this stove works now that the air leaks have been corrected.

Comments: I am not pleased with the dealer because he did not install a floor protector as called out in the manual when he did the installation. It is required unless the stove is on "unpainted concrete over earth" per the owners manual. I had to install this myself after paying the dealer to do the installation. That is the only issue that I have with the dealer. They are pleasent to do business with and I would/will do business with them again.
I gave the manufacturer a poor service rating because you cannot get through when you call them on the phone. I tried twice and was on hold for twenty minutes before I hung up. They did return my e-mail and told me to call them but you are on hold for a long time.

* Dates that reviews were submitted were not recorded prior to Nov. 2004