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Review of QuadraFire --- SantaFe -- Freestanding Stove burning Wood Pellets

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Review of QuadraFire --- SantaFe -- Freestanding Stove burning Wood Pellets
Installation Type: Pellet/Corn - new Pellet Vent Setup
Date Reviewed: 2007-11-30 18:53:01

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰
Satisfaction with dealer = ✰
Satisfaction with manufacturer = ✰✰

Other Information about the Home and Stove
Room Size (Sq ft): 500 | House Size (Sq feet): 1600
Bought in 2005 , Price Paid: 1750
Location : San Francisco, CA 94101, USA
Purchased from: Fireplace Retail Store - West Coast Insulation

Likes: Heats well, very efficient.

Dislikes: Stove control box failed after 1 and a half years. Am unable to get parts from dealer or manufacturer as there is no reliable local dealer who services pellet stoves.

Comments: Dealer incorrectly installed stove pipe, so the vent leaked carbon dioxide into our home. It took three re-installations to fix the problem, and then the stove itself failed one and a half years later. The stove is under warranty, but QuadraFire only works with dealers, so I'm unable to find a reliable dealer to service the machine. I would stay away from QuadraFire altogether as their service and support are just terrible. I can't speak for other stoves, but this stove is not reliable, and QuadraFire is unable to resolve the problem.

* Dates that reviews were submitted were not recorded prior to Nov. 2004