Review of Woodstock Soapstone --- Keystone -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰✰✰✰✰
Other Information about the Home and Stove
Room Size (Sq ft): 400 | House Size (Sq feet): 1950
Bought in 2008 , Price Paid: $2,079
Location : Boston/South Shore, MA , 02043
Purchased from: Direct From Manufacturer - Woodstock Soapstone
We have been very happy with this stove as well as with the exemplary customer service. It is our first experience with using a wood stove, and we are especially happy with the customer service after our less than impressive experiences with the local stove shops (one didn't know much about the stoves, another did but didn't sell what we needed, one couldn't tell us anything about the newest insert which we were considering the manufacturer they carried was offering, and another could not tell us much at all about an install without a two month wait.) With our new Keystone, after a week we had a little problem with the door - we had a challenging time with adjusting the damper to give the right amount of air - the right side of the window remained brown - we tried the dollar bill "test" and we found we could not solve a tightness issue by adjusting the set screw. We called for advice. With this one phone call of about three minutes, we had a replacement door at our door within two days, and now the stove is doing great. The company/manufacturer dealt with this so quickly that I see this only as a "pro" reflecting positive things about the company, so I did not put it in "cons."
The heat output is wonderful. We have heard concerns with using a catalyst and were a little hesitant - it has been no trouble at all. If anything we feel more at ease knowing that creosote will not build up as fast - we also love the fact that we don't use as much wood. We picked the stove up ourselves, and really liked not paying sales tax.
Our large room that the stove is in stays warm and so far the rest of the house stays not too cool. (We live in a spread out ranch, with the stove unfortunately needing to be at the end of a "U") - We have only had it running since the end of March, so we have not had a full year's test. The stove is warm with coals in the morning, and we expect to be happy next winter.
Our lives are busy, and we have found it useful to use a timer to remind us when to check on the stove - (after adding wood when 15 minutes are up to turn on the catalyst, etc.) We built our own raised hearth for the stove according to the Woodstock Directions (we also added a layer of Micore 300 per advice found on this website) and the hearth has been great. Though heavy, two tall strong men, a truck, ramps (they sell a "make your own ramp kit" at Lowes) and a heavy weight dolly as well as a couple of us to guide were enough to move the stove.
* Dates that reviews were submitted were not recorded prior to Nov. 2004