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Review of Regency --- I1200 -- Fireplace Inserted Stove burning Wood only

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Review of Regency --- I1200 -- Fireplace Inserted Stove burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
Date Reviewed: 2008-12-12 11:00:18

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer =

Other Information about the Home and Stove
Room Size (Sq ft): 460 | House Size (Sq feet): 1850
Bought in 2008 , Price Paid: 1200
Location : Natick, MA 1760, USA
Purchased from: Fireplace Retail Store - En-R-GY Saver

Likes: Fits/approved for prefab fireplaces
Excellent Heat output
High volume blower fan

Dislikes: Air intake is finicky.
Small firebox (can't expect much more for a pre-fab insert though). Fire lasts about 4 - 6 hours even with large pieces. Hard to get an overnight burn, impossible to truly burn 24/7.

Glass seems to get dirty despite good operating temperatures. ( I also have a Jotul Nordic and the glass stays very clean )

Comments: This little stove is a workhorse. I got it to heat the lower level of my home approx 1200 sf. It is installed in our main living area and temperatures are very comfortable even when it is in the teens. Haven't experienced any lower temps yet. It heats about 800 of my 1200 sq ft lower level to 74 degrees with no problem - and this is not an open floor plan, but I do have a ceiling fan in the main living area (12' vaulted ceiling). The other 400 sq ft can get up to 70-72 if I am home and the stove is running nonstop, otherwise it will hover around 64-66, which is adequate for those rooms.

The air control seems to be very finicky with this stove, especially compared to my Jotul. It seems once you turn it below a certain point the fire dies down quickly, even when doing it in minuscule decrements. There just seems to be a point where it falls off (around 1/3).

Now, for the installer. The stove shop itself was very nice. Good selection, very knowledgeable sales staff. Any time I call they answer all of my questions.

However...They subcontract out their installation work. The installers were NOT good.
1. After cleaning my chimney, there was soot all over my living room. I had to pull every piece of furniture outdoors and hand clean it all, then thoroughly wash the floors. If I had carpets I would probably have to replace them or have them professionally cleaned and there may have been a lawsuit.

2. The covered the top grille of my pre-fab. ANY installer should know this is incorrect. I let it fly at first because they are supposed to be the pros and know what they are doing. After researching on hearth.com I found this was a blatant error and had it fixed. The shop took care of this - not the subcontractors.

3. This was installed in June. It is December now and raining and I hear a leak in my chimney. I can hear sizzles about 1 minute apart hitting the top of the stove internally. I am calling a reputable sweep to correct this and not even dealing with the dealer anymore.

Unfortunately the other dealers in the area seem even less competent. One dealer suggested cutting pieces of my pre-fab out....



* Dates that reviews were submitted were not recorded prior to Nov. 2004