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Review of Pacific Energy --- Super 27 -- Freestanding Stove burning Wood only

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Review of Pacific Energy --- Super 27 -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: 2009-01-30 17:30:24

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 400 | House Size (Sq feet): 2650
Bought in 2008 , Price Paid:
Location : North Central, OH , USA
Purchased from: Fireplace Retail Store -

Caluwe Hydronic Wood and Pellet stoves
Likes: Can\'t think of any.

Dislikes: Doesn\'t heat well at all. Most of the heat comes through the door. Sides and back of unit cool enough to lean against (even with flames). Very cheap, wooden door handle that cracked within first weeks. Ash-pan mechanism doesn\'t close correctly, even when replaced with new one. Baffle system and outer shell rattle when you walk across the floor (wood floors). Hot-metal smell, when fire has active flames, that never goes away (NOT paint-curing smell).

Comments: Live in North Central Ohio. Installed on Sept 22, 2008, removed on December 26, 2008. Old house with great insulation, 7-8ft ceilings, double-pane windows (double layer of curtains/drapes on all), cellar underneath part of house that stays cold. Managed to heat the 400sf room in which it sits to about 70F at hottest part of burn for first hour (thermometer sits 20\" from back of stove) and then maintain 55-60 degrees for about two hours after that. 48-50 normal in AM, after four-hour burn. Could barely heat the three adjoining rooms to 55 degrees at any time (all rooms have two open doorways or French doors). Absolutely no heat made it to the laundry room connected to the kitchen. Needed to run electric heaters for upstairs and supplement first floor with fuel-oil. We have plenty of draft in brand-new SS chimney, installed through middle of house, with this stove. (Whole outfit ran us $5,000 and will never pay for itself at this rate.) The small pieces of firebrick near the front of the stove lifted up early on, allowing for ash build-up underneath. Advertised burn times of 8 hours--realized 2-1/2 to 3 hour burns to maintain 60 degrees in the one room. Glass was always filthy. If you burned a full load hot enough to produce any heat, there was a terrible \"hot metal\" smell that filled the whole house. Leak in defective ash-pan gasket caused uncontrollable fires that turned stovepipe and stovetop orange. Entire mechanism replaced but could never be opened or it wouldn\'t shut tightly again, and then the same overfiring occurred. PE doesn\'t talk to customers, and our dealer didn\'t see anything wrong with all of this. Ended up removing the stove after three months. You can\'t stop these out-of-control fires, because you can never completely bank the stove down (EPA regs). Changed wood supplier, ran stove on everything from high to low. Didn\'t matter. Lemon of a stove, deplorable customer service from Pacific Energy. Oh, I should mention that it worked much better if temp was 40 degrees F or higher outside. Below freezing outside, it was a very ineffectual stove. Replaced it with a PE Summit, thinking that we\'d been given bad advice and just needed a larger stove. I can\'t review it until we\'ve had it 60 days (another month), but I will say that PE went from worse to worst with this move. Read the warranty carefully, if you\'re considering a PE stove, and be sure to notice what is NOT covered. And don\'t expect them to be in much of a hurry to replace admittedly-defective parts. My suggestion: find another company to purchase from, if you can. Hope this helps someone.

* Dates that reviews were submitted were not recorded prior to Nov. 2004