Review of Napoleon --- 1401I -- Fireplace Inserted Stove burning Wood only
Installation Type: Wood/Coal - into masonry chimney
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰
Other Information about the Home and Stove
Room Size (Sq ft): 800 | House Size (Sq feet): 2400
Bought in 2006 , Price Paid: 1400
Location : Kamloops, BC , Canada
Purchased from: HVAC Contractor -
Nice looking insert with fairly long burn times
My suggestion to you would to stay away from Napoleon all together. I bought my insert 3 years ago and since then the stove has gone through 6 blower motors at over $300 per motor and countless sets of waffle boards in the top of the stove.
I have tried to deal through the dealership and through Wolf Steel themselves. All I get is the same runaround, there is nothing wrong with our stove. What a crop of crap, so they are basically telling me to go screw myself and it\'s not there problem.
I am now pulling the stove out of my house and now looking at anything but Napoleon.
Just a little advice for everyone thinking of buying this piece of crap product and even worse customer support.
* Dates that reviews were submitted were not recorded prior to Nov. 2004