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Review of Hampton --- hi300 -- Fireplace Inserted Stove burning Wood only

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Caluwe Hydronic Wood and Pellet stoves
Review of Hampton --- hi300 -- Fireplace Inserted Stove burning Wood only
Installation Type: Pellet/Corn - into existing Chimney/Fireplace
Date Reviewed: 2010-01-10 21:31:46

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 300 | House Size (Sq feet): 3200
Bought in 2009 , Price Paid: 2500
Location : ellicott City, MD 21041, USA
Purchased from: Fireplace Retail Store -

Likes: Looks great

Dislikes: I load box and get decent heat for 1.5 to 2 hrs max then it tails off and can put hand right up to stove. I am loading the box. Can\'t get any more wood in. No extended burns with this unit

Not what I thought I was buying

Comments: Purchased 2.5 months ago. This is my first insert so no past experience to compare. Was hoping to heat my house or at least heat my first floor and no such luck. Really not satisfied at all. I am burning Oak that has been under a tarp for a year. also installed ceiling fan at dealers suggestion. I know my house is larger but Hampton promotes a 70,000 max BTU. Dealer has been to my house twice and based upon basic calculations, best unit achieves is 27,000 btu. I have had multiple discussions with dealer and again, dealer has been to my house twice to inspect the unit and the dealer has deferred to his Hampton rep and absolutely zero response from Hampton\'s rep. Friend has a Vermont C Encore which has a max BTU at +- 45,000 to 50,000 BTU. Asked if I could see his unit perform and unbelievable heat output. again, hampton is promoting a 70,000 BTU unit and the encore blows it away. I have been going round and round with dealer wondering if maybe something is wrong with my unit and after 2 months of trying everything and poor/no feedback from hampton, I intend to return the insert and get my money back. I am not one to write this type of review and have never done so in my 47 years. I am just a very disappointed customer. Not sure if there is a way to correspond but any feedback or suggestions would be appreciated.

* Dates that reviews were submitted were not recorded prior to Nov. 2004