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Review of HearthStone --- Sterling Direct Vent -- Freestanding Stove burning Natural Gas or Propane (LP)

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Review of HearthStone --- Sterling Direct Vent -- Freestanding Stove burning Natural Gas or Propane (LP)
Installation Type: Gas - Direct Vent
Date Reviewed: 2010-02-24 16:49:47

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 450 | House Size (Sq feet): 2,200
Bought in 2001 , Price Paid: $3,848.14
Location : Reno, NV 89501, US
Purchased from: Fireplace Retail Store - Victorian Stove Shoppe

Caluwe Hydronic Wood and Pellet stoves
Likes: Very attractive appearance

Dislikes: Sparse dealer network makes it very difficult to get dealer representation with manufacturer as dealers come and go. Manufacturer takes advantage of non-existent dealer and gives buyers run-around with warranty. Stove itself began to give off chemical/metallic smell when heating. Problem persisted for 87-8 years. No dealer to speak for us, manufacturer far away and in denial. Found four other identical cases through this forum, Hearth.com

Comments: Would never buy another Hearthstone Stove again, because \"pretty\" is not important if the stove stinks.

* Dates that reviews were submitted were not recorded prior to Nov. 2004