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Review of Jotul --- Firelight -- Freestanding Stove burning Wood only

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Review of Jotul --- Firelight -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: prior to Nov. 2004*)

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 2200 | House Size (Sq feet):
Bought in 1997 , Price Paid: 1900
Location : , WY ,
Purchased from: Fireplace Retail Store - Universal Stone

Likes: Very pretty stove.

Dislikes: The stove is beautiful, but poorly made. The back burn plate in the firebox that came with the stove cracked and warped soon after purchase. The warping caused the plate to fall open during the night, and the fire became extremely hot. The catalutic converter was destroyed and the enamel on the outside bubbled. It's a wonder it didn;t start a shimney fire. After numerous phone calss, letters, e-amils to the dealer and to Jotul, a replacement back burn plate was sent. In the meantime it was very cold, and we had to use lectric heat. That plate also cracked. Joutl refeused to replace the second one, saying that so many had failed they couldn't afford to replace them all. We piad over $100 for a new plate which now has also cracked. At least the second two haven't warped and failed completely like the first one. The stove takes a lot of time to start up, puts a lot of fine ash into the room, doesn not hold a fire for more than a few hours, requires way too much maintenance, and is difficult to clean. There are numerous places in the firebox where ash collects. The font doors cannot be opened without spilling ash into the room. The top door falls down easily, brusing and burning the hand putting wood into the stove. The catalytic converter is a joke, but an expensive one. It sure looks pretty though.

Comments: I've used wood stoves for years, and ones much less expensive than the Jotul. They others were better made, easier to operate and clean, and provided better heat. Jotul's customer service was pathetic, both in taking responsbility for a poorly made product and in the amount of time they required to respond. I was only able to get the first burn plate replaced by e-mailing the president of the company.

* Dates that reviews were submitted were not recorded prior to Nov. 2004