Review of Vermont Castings --- Encore -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
prior to Nov. 2004*)
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰
Satisfaction with manufacturer = ✰
Other Information about the Home and Stove
Room Size (Sq ft): 400 | House Size (Sq feet): 2400
Bought in 1999 , Price Paid: 1596
Location : Mountain View, Ar 72560, USA
Purchased from: Mail Order/Internet Retailer - Hansen Wholesale
Unit came in damaged.Was sent the wrong connection parts I asked for flex they sent rigid pipe. Parts missing from stove.
I won't purchase from an internet company ever again. I was given a price when I purchased the stove and when the bill arrived the price was raised and charged to my credit card, without my approval. I contacted my credit card company to see if they could do this. I was told no they couldn't. I tried to contact the company many times but was given the run around. I had to contact my State Attorney General's Office for help. When the company realized I did in fact contact legal assistance, action was finally taken about my account. I contacted Vermont Castings (Majestic of Indiana). They said they couldn't help me, told me to contact my nearest dealer. Will I ever purchase another Vermont Castings Stove, NO WAY.
* Dates that reviews were submitted were not recorded prior to Nov. 2004