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Review of Vermont Castings --- Defiant Encore -- Freestanding Stove burning Wood only

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Review of Vermont Castings --- Defiant Encore -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
Date Reviewed: prior to Nov. 2004*)

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰✰

Other Information about the Home and Stove
Room Size (Sq ft): 1100 | House Size (Sq feet): 1100
Bought in 1996 , Price Paid: $1100.
Location : Groton, MA 1450,
Purchased from: Fireplace Retail Store - Higgins Energy Alternati

Likes: We heat near 99% of a small home with wood. The Encore is our 2nd Encore after 2 Vigilants. This catalytic stove is perfect. The first Encore was high quality as all VC products.

Dislikes: Majestic has lost the VC quality and service. They seem to be riding on past VC reputation. Fitting, service (no one really understands wood heating at Majestic), dealers are not pleased.

Comments: Majestic even undercuts professional dealers by opening "Factory Outlets." Resolute Acclaim rejects were shoved out of these centers. Does the company care? Will I buy another VC/Majestic stove? It's like GM: "we sell more than anyone".......or did.

* Dates that reviews were submitted were not recorded prior to Nov. 2004