Review of Waterford --- Ashling -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
prior to Nov. 2004*)
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰✰
Other Information about the Home and Stove
Room Size (Sq ft): 600 | House Size (Sq feet): 2000
Bought in 1999 , Price Paid: 1600
Location : Santa Rosa, Ca 95401, USA
Purchased from: Fireplace Retail Store - Malm Fireplace Center
The Dealer bent over backwards to satisfy. I imagine they ate the $$ in the end
Manufacturer did't want to replace missing pieces when carton was not opened until arrival at my house. ( Missing andirons) and the door glass was cracked right under the screws, & I take that to mean they were (the screws) over tightened in the beginning. I know that the manufacturer put them off because it took about 10 days b-4 they came & replaced the andirons & brought a new piece of glass for the door.
The smaller hearth retailer who has been around a while will put the consumer first even if the manufacturer won't.
* Dates that reviews were submitted were not recorded prior to Nov. 2004