Review of Heat n' Glo --- CBS41 -- Fireplace burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
prior to Nov. 2004*)
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰
Other Information about the Home and Stove
Room Size (Sq ft): 800 | House Size (Sq feet): 800
Bought in 1998 , Price Paid: 1800
Location : Oakley, UT 84055, USA
Purchased from: Fireplace Retail Store - Teton Fireplace Design
Poor Heat Output. Couldn't keep a fire going. Doors wouldn't seal properly.
After unit was installed we used the fireplace to heat our cabin. It wouldn't heat the cabin to our satisfaction. We contacted the dealer who spent over 300 hours in the last two years replacing doors (twice) and all internal parts. The manufacturer kept claiming that we were not burning the right type of wood, we were burning the unit too long, ( a letter sent to us by the manufacturer claimed the unit was not designed to produce much heat and that we shouldn't be burning a fire for longer than four hours at a time. Unit was eventually replaced with another brand. The store were we bought the unit has picked up the cost of all service calls as well as the cost to remove the old unit and replace it with a new unit. The dealer went well beyond the scope of responsiblity. Just wish the manufacturer would have done the same.
* Dates that reviews were submitted were not recorded prior to Nov. 2004