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Review of Vermont Castings --- winter warm -- Fireplace Inserted Stove burning Wood only

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Review of Vermont Castings --- winter warm -- Fireplace Inserted Stove burning Wood only
Installation Type: Other (explain in the comments section)
Date Reviewed: prior to Nov. 2004*)

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰✰
Satisfaction with dealer = ✰
Satisfaction with manufacturer = ✰✰✰

Other Information about the Home and Stove
Room Size (Sq ft): 500 | House Size (Sq feet): 1700
Bought in 1999 , Price Paid: 4,191.94
Location : Ashtabula, Ohio , Ashtabula
Purchased from: Fireplace Retail Store - Nichols fireplace & stove center

Likes: the fireplace is our primary heat, and it does a good job, we seldom use our furnace,it is nice looking

Dislikes: cannot find anyone to answer questions, replacement parts are hard to get, warranty service in impossible to get,have had to replace all gaskets, glass on door and now catalyst needs to be replaced, but noone to help w/ warranty the dealer in our area does not want to be bothered and we need to get fireplace ready for winter please tell us how to find out about warranty info

Comments: all in all the fireplace in attractive, and effecient, our problem is finding a dealer that is helpful, this was not a cheap unit and we need to be able to get parts and help when needed

* Dates that reviews were submitted were not recorded prior to Nov. 2004