Hi. I recently switched from a softwood to hardwood pellet. The first bag burned fine. But now, I keep getting 'minimum firepot temperature' messages...
Hi. We've been having problems with the wall control of our Quadra Fire Mount Vernon insert -- more specifically the programming feature. I don't...
Hi. We recently purchased a Mount Vernon AE insert here in southern Maine. Unfortunately, water leaked into the chimney and blew the power source on...
We had a Mount Vernon AE insert put in a couple of weeks ago. We had a bad rainstorm and water ended up coming into the chimney and blowing out the...
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