Oh I had pellets in excess of 3" and more than 25% fines. Pennington mailed me a return form and did follow up with me as I mentioned but I wasn't...
Burning decent pellets for the most part.. I had an issue with the Pennington Nature's Heat but resolved that by returning them.. As a rule the stove...
I contacted the manufacturer, as my dealer in Bangor is no more. There is a defect with the auger. The CS person I spoke with was friendly and...
A follow up to my story - Home depot took back my last ton of Pennington pellets (Nature's Heat) Pennington called me to follow up but I declined to...
I am in the process of working with them now and got a similar request to mail a bag, samples of the pellets...etc. etc.. They also indicated to me I...
I have purged my stove of any of the Nature's Heat Pellets (Pennington) (I was sifting and mixing them in to get rid of them) and no jams here...
Heheh... Nothing would surprise at this point..
While it was decent of the Pennington folks to post here, I will never again purchase these pellets. They are the worst I have ever used causing my...
I too own a Saranac, although it is the free-standing. Something you may wish to make note of. On the back of the auger motor is a screw that can...
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