I've heard of planned obsolecence, but this is ridiculous! I bout a Jotul 3 Classic Direct vent gas stove in Dec. 1997 and had no problems with it until recently. A storm blew down my chimney late last spring (the stove vented through the roof) and the wrong piping was installed by a "chimney expert '". When I tried to use my stove this winter, the flame kept going out on its own. After 2 more misdiagnoses, a third company noticed that the wrong type of piping had been installed and on Monday they came to install the correct pipe and chimney. As they were doing this, theyt found that the part that connected the stove to the pipe that goes through the roof had corroded to a point beyond repair, rendering the stove unusable. After contacting a Jotul dealer, we determined the part was likely what Jotul called a 3 DV collar (Jotul has no illustrations or information in the manual that I have, and even the dealer did not have a picture of the part. ) When the dealer contacted Jotul (because of course, Jotul makes it impossible for a consumer to do so!) he was told that they no longer manufacture the stove and have do not have the part for it. They suggested I contact Woodman's, which I did. Woodman's was also told by Jotul that Jotul would not supply a part, and although they called around trying to locate it from other sources, they were unable to. So I am now in the position, after having spent over $2000.00 (for the botched piping and for the correct piping) of haveing a useless hunk of metal that is only 13 years old because a manufacturer decides 13 years is too long to support a product like a gas stove???![/color]. I'm not even counting the original cost of the stove and installation. Please, do any of you have any suggestions for me? I wish I could affort to take out a full page ad telling people not to buy Jotul stoves[/size]!