Accentra 52i help

[jtm4ug]

got a harman 52i a little less than 2 weeks ago. Was working great. All of the sudden today it wont ignite. The pellets are getting warm and even hot but never ignite. Going to call the dealer tomorrow but just wondering if there is anything i can do right now

 

[jzm2cc]

Pull the firepot ash door off and see if its blocked with ash. Also check the small holes in the fire pot, maybe they have carbon covering them up preventing hot air from hitting pellets.

A fall back is to try lighting pellets with propane torch or gel starter fluid until tech looks at it under warranty. I think the manual describes how to manually light stove.

 

[jackman]

It may be the pellets are damp. I usually add a handful of pellets to the burn pot before starting to help it along. Otherwise, I would do as suggested and light it manually with a propane torch to see if it's burning okay otherwise. If it fails a second time I would certainly call for warranty service. It may be a weak igniter.

 

[alternativeheat]

I agree with after two weeks to remove the cover to the burn pot that accesses the igniter element and just stick a finger in there and scoop out the ash. Also when you scrape the burn pot ( daily) bang on the burn pot with the scraper tool as the Harman Video shows. This knocks ash off the igniter element. I know that the video shows accessing that hatch after a ton of pellets is burned but in particular if you have ashy pellets and or lots of starting and stopping I've found with my Harman that it really should be done sooner. Watch the following video if you haven't already, and if you have it's worth more than the price of admission to take another peak see : https://search.yahoo.com/yhs/search...e+video&ei=UTF-8&hspart=mozilla&hsimp=yhs-001

 

[Peterfield]

got a harman 52i a little less than 2 weeks ago. Was working great. All of the sudden today it wont ignite. The pellets are getting warm and even hot but never ignite. Going to call the dealer tomorrow but just wondering if there is anything i can do right now

Write back when you've down a thorough cleaning, including the space under the burn pot, and let us know if that worked. Also, make sure the manual/auto switch is in auto mode.