I bought my PE Super insert (new model with 2 fans) stove in July, installed in August, first burn October 1st. I immediately had a terrible rattle when the fans kicked on so I investigated. I found the source of the racket (3 areas) called the dealer to complain. I told the dealer precisely where the rattles were comings from and explained that it appears that the sheet metal that directs the airflow around the stove is cut differently on each side and you can see the vibration contact on one side but a large gap on the opposite side. 1) Dealer's/ my installer came out said there was no way for him to fix the stove and he is recommending replacement. I waited a week and heard nothing so I called again. 2) Dealer sent out a different installer. He said one fan was not running true. I mentioned that I pulled the power on that fan and it only eliminated 1 rattle. He agreed that changing the fan would not solve the other rattles and recommended having stove replaced. 3) Dealer says that PE is NOW claiming that a batch of bad fans were put on some stoves and they were going to sent out a new set. When I questioned how long this would take the dealer said he would check and if it was a long wait he would pull fans from a stove in stock. 4) Came home tonight and maybe I was stressed but I had not heard anything since monday so I called PE's 1888 number to complain. I think all they will do is call the dealer. I have been very pleasant in discussing this situation. I did raise my voice a little tonight but I didn't go too far. Would you handle this any differently? The dealer has always been nice and appear to be trying to resolve this but I feel like PE has there hands tied. FWIW I told PE that it wasn't the dealer's fault and I felt PE was dragging their feet. PE will probably call the dealer and blame them.