Another cracked PE insert replaced

jqgs214 Posted By jqgs214, Sep 27, 2011 at 4:48 PM

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  1. Sisu

    Sisu
    Feeling the Heat 2.
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    Sep 28, 2009
    466
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    Loc:
    Ontario

    As you said, some are obvious, others not so much. Most stove owners are probably not as diligent with their inspections and/or cleaning. I didn't even see the one crack on the firebox door rim of my stove, until I saw it in a picture I took of the firebox. The camera flash brought out the detail of the hairline crack. So good lighting is important when inspecting your stove.
     
  2. firebroad

    firebroad
    Minister of Fire 2.
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    Nov 18, 2011
    1,521
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    Loc:
    Carroll County, MD
    What the heck kind of warranty is that?? Two words--Attorney General.:mad:
     
  3. iceman

    iceman
    Minister of Fire 2.
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    Nov 18, 2006
    2,377
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    Loc:
    Springfield Ma (western mass)
    hate to bring back a old thread.
    decided to take the chill off tonight and after some examining ... cracks are back!
     
  4. clemsonfor

    clemsonfor
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    Dec 15, 2011
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    WOW there back, i think i would ask for my money back and get a different brand!!
     
  5. iceman

    iceman
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    Nov 18, 2006
    2,377
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    i am sad/depressed. dont even know what to do. guess i will be calling pe tomorrow.
     
  6. rideau

    rideau
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    Jan 12, 2012
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    What a bummer. The best of luck to you for a speedy resolution. If you don't get one, why not go to your state about it?
     
  7. Hogwildz

    Hogwildz
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    Nov 3, 2006
    7,795
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    Loc:
    Next to nuke plant Berwick, PA.
    Time for a replacement. Beginning to think maybe I should push for one also. I don't think this one has ever been right , including the control of the damn thing.
    Time to clean her soon and inspect.
     
  8. BrowningBAR

    BrowningBAR
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    Jul 22, 2008
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    Hog getting a second 30 or will it be completely different?
     
  9. Shadow&Flame

    Shadow&Flame
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    Jun 6, 2011
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    These threads make me nervous....will have to keep a close eye on my insert.
     
  10. BrotherBart

    BrotherBart
    Hearth.com LLC Mid-Atlantic Division 2.
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    Nov 18, 2005
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    Take the flower pots off of the top of that 30 an get some real heat in that joint.
     
  11. BrotherBart

    BrotherBart
    Hearth.com LLC Mid-Atlantic Division 2.
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    Staff Member

    Nov 18, 2005
    32,598
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    Northern Virginia
    Yeah I have been wondering about the Alderleas too. I always liked the old stoves with "knife edge" contact with the door gasket but now it looks like the flat fronted ones aren't cracking but the ones with the welded knife edge parts are.

    It has to have something to do with not having a radius in the corners of the firebox opening. That is a sure place that something is gonna crack.
     
  12. begreen

    begreen
    Mooderator 2.
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    Nov 18, 2005
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    Our Alderlea is now going on season 4. I haven't babied it. There have been forays up to 750F+. But it still looks very good, inside and out. Maybe that big heat sink body helps.
     
  13. firebroad

    firebroad
    Minister of Fire 2.
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    Nov 18, 2011
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    Loc:
    Carroll County, MD
    No Problems with my insert so far, but in hindsight, I have a feeling that PE is VERY aware of it. While I was awaiting shipment, I kept wondering what took so long, so I gave them a call, and they said to please be patient that they were testing them before they sent them out, I assumed it had to do with the enamel finish, not the stove itself. I will keep my eyes peeled and my fingers crossed.
     
  14. Hogwildz

    Hogwildz
    Minister of Fire 2.
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    Nov 3, 2006
    7,795
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    I would want PE to either replace this Summit with a new improved one, or give me cash refund.
    I have a replacement in mind, if it went that way but ain't thinking out loud. I am mixed on my feelings of how PE handled much of this issue. Which has been a varied response, and that alone alienates various owners.
    I am not in a position to do anything right now, or anytime in the near future.
     
  15. Sprinter

    Sprinter
    Minister of Fire 2.
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    Jul 1, 2012
    2,548
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    That sounds right. It sounds like a batch of problem inserts went out a few years ago and they are dragging their feet to honor those warranties (very poor business IMO). But I wouldn't be overly concerned about anything purchased recently. I just had my Super 27 installed a couple weeks ago and I'm not worried about it. Whatever those problems stemmed from, I'm sure they've addressed since. However, I'm sure that's small consolation to those affected. Please keep us informed. I hope that PE steps up and takes care of these problems in an honorable way. My stove looks like it was well constructed, but I would like to know if their warranty actually means something...

    Has anyone had a good warranty experience with PE? That would be good to hear about.
     
  16. iceman

    iceman
    Minister of Fire 2.
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    Nov 18, 2006
    2,377
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    Loc:
    Springfield Ma (western mass)
    well, here is my update.
    sent pics and stove info to dist since original shop is closed. the guy did vaguely remember me. that was over a week ago..... so havent heard anything .... getting frustrated
     
  17. iceman

    iceman
    Minister of Fire 2.
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    Nov 18, 2006
    2,377
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    Loc:
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    its really frustrating, this is the second time, they know about it, so if the serial number falls within that batch why not just replace it?
     
  18. David Tackett

    David Tackett
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    Oct 17, 2012
    178
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    Well, I will be sure to stay away from this brand. Thanks for the heads up.
     
  19. Shadow&Flame

    Shadow&Flame
    Minister of Fire 2.
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    Jun 6, 2011
    788
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    Loc:
    Central Arkansas
    Not very reassuring thats for sure....hope it all works out and they do the right thing. Keep us up to date on it...
     
  20. rdust

    rdust
    Minister of Fire 2.
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    Feb 9, 2009
    4,223
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    Michigan
    Sounds like a princess insert will do the trick for you guys. ;) I know iceman has showed some interest in the past and hogwhildz has been totally against them so I figured I'd do a little poking. ;lol

    The summit freestanding is a stove I'd love to test drive in the future. I wish all manufactures had a 6 month trial like woodstock. :)
     
  21. hemlock

    hemlock
    Feeling the Heat 2.
    NULL
    

    May 6, 2009
    455
    7
    Loc:
    east coast canada
    As are mine. Noticed one on the face of the stove not to long ago. Think I'm just going to hit it with the old buzz box next spring. Too much hassle otherwise.
     
  22. thechimneysweep

    thechimneysweep
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    Nov 19, 2005
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  23. Hogwildz

    Hogwildz
    Minister of Fire 2.
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    Nov 3, 2006
    7,795
    1,539
    Loc:
    Next to nuke plant Berwick, PA.
    I read you post, and have posted my own response.
     
  24. iceman

    iceman
    Minister of Fire 2.
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    Nov 18, 2006
    2,377
    9
    Loc:
    Springfield Ma (western mass)
    well, pe says my box looks fine on the inside. wouldnt that mean it hasnt been overfired?
    they want me to weld it again but this time leave a bump in the weld..
    basically do not grind it even with the stove.
    i just dont get it. i am supposed to get it welded every year?
    someone who sells pe basically says its my/our fault without even seeing my stove?
    swears the company is doing the right thing? now i have to have a bump on my stove?
    for less than .01% why wouldnt you replace the stove?
     
  25. Lumberjack

    Lumberjack
    Member 2.
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    Jan 2, 2008
    130
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    Loc:
    Western CT
    Ha, didn't know you had your stove crack again!

    That doesn't make me feel warm and fuzzy about welding mine!

    I requested specific instructions on how to repair it, for example drill out the crack to stop the spread. No answer yet.
     
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