Another customer with a new Big E issue ***visual aids***

[kinsmanstoves]

A customer calls me and says his AWF pellets are burning with almost no ash and making a large clinker in the ash pan. He further says he has no damper control with the flame. I ask him to do a good cleaning and I will stop by later.

I stop by to find the stove running and like he said the flame was not changing with the damper control. I also found the POF snap disk was blown apart but still wired to the stove.

After looking at the stove I found the body of the unit between the ashpan and door warped. The snap disk was replaced and with the help of a crow bar and a couple blocks of wood we straightened the bent stove body. Also found the same issue under the ashpan.

Just another thing to keep an eye on with the Breckwell stoves. I will call Breckwell on Monday and see what they say but I do know what I will hear, "Hmmm, stove 3 yrs old? It is out of Warranty, what do you want us to do????"


Eric

 

[Regor]

Wow. Do you know what setting he had been running on?

 

[jtakeman]

I am thinking over fired to myself! Spent to much time on max heat setting?

 

[kinsmanstoves]

In three years he said he has never hit #5. The stove is in a cellar to keep the pipes from freezing and the laundryroom/breezeway warm. Normally on 3 but warmer days on #2. There is a wood stove in the frontroom.

Eric

 

[SmokeyTheBear]

I wonder where they got their metal stove pieces from and how long this has been happening?

Eric I'll bet that your fix doesn't last long.

 

[tjnamtiw]

I am thinking over fired to myself! Spent to much time on max heat setting?

Why have a 'Max' heat setting if it's going to ruin the stove? Shouldn't there be a 'Max Tolerable' snap disk on there to prevent over firing? Although the Quads are no Rolls Royce, I'm glad I didn't get a Breckwel.

 

[jtakeman]

I am thinking over fired to myself! Spent to much time on max heat setting?

Why have a 'Max' heat setting if it's going to ruin the stove? Shouldn't there be a 'Max Tolerable' snap disk on there to prevent over firing? Although the Quads are no Rolls Royce, I'm glad I didn't get a Breckwel.

You can use the max setting on it, Its just meant for short periods though. Not recommended to use for more than 2 hours. When I bought my bigE the dealer didn't mention that, I found out when I read the manual while setting up the stove. Would I have bought it if I knew it, Probably not!