My payment has finally been refunded... Tuesday that emailed me asking me for my name, address, and info on the paypal order I submitted. (all of which they should of easily had at their fingertips - because when you buy something paypal sends the information to both parties) I replied to that email, and then noticed that they must of figured that they had all the information, and they issued the refund. On one of the messages the woman stated that they have delivered to my area in the past, but due to demand they just can't. I would totally stay clear of this company. I instead went with: http://pelletsdirect.com/index.htm Spoken to a human being multiple times. Was quoted a price and they held to it (even when the price went up on their website before the charge went through) And then I've received a .pdf invoice with my order, and the approx delivery date. (first week of Aug) I'm paying a little bit more for the pellets overall, but I'm comfortable that I will in fact actually see pellets come this Aug. -- that being said, it appears that their supplies are growing thin, and their delivery dates are getting pushed out.