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Anyone want to help me narrow down my choices on my first Pellet Stove?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Zackb911, May 10, 2008.

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  1. seaken

    seaken Minister of Fire

    Joined:
    Nov 21, 2005
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    580
    Loc:
    Shokan, NY
    One problem a dealer has is keeping his focus on one customer for long enough to correct problems quickly. We often have as many as 50-100 customers all demanding attention at once. This can affect performance drastically. I know I do not always get back to people as soon as they would like. But, you said he was there up to ten times? I think I would make up my mind by the third time as to whether I should replace the unit or not.

    As to Harman, they are simply following their business model. They do not deal direct with customers. They only work through their dealers. Most stove companies operate this way. This works fine if the dealer is good and competent. This creates a real problem when the dealer fails to satisfy the customer. We need to come up with a better way to deal with problems so that the customer is not left holding. I wish I had more time to devote to solving this industry problem. For now, I'm just trying to solve these issues in my own market.

    We are located about two hours north of NYC, in the Catskills, next to the Mid-Hudson Valley.

    Sean

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  2. mralias

    mralias Minister of Fire

    Joined:
    Apr 29, 2008
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    Loc:
    MA
    Somone correct me if I am wrong but did Quadrafire just buy Harmen????
  3. smoke show

    smoke show Guest

    yes correct
  4. tinkabranc

    tinkabranc Minister of Fire

    Joined:
    Oct 23, 2007
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    1,641
    Loc:
    South Coast MA
    Quadrafire did not buy Harman.
    The parent company that owns Quadrafire did.
  5. seaken

    seaken Minister of Fire

    Joined:
    Nov 21, 2005
    Messages:
    580
    Loc:
    Shokan, NY
    No, Quadra-fire did not buy Harman. Harman, like Quadra-fire, was acquired by Hearth & Home Technologies. Quadr-fire was acquired several years ago, Harman at the end of 2007. They also have Heatilator and Heat-n-Glo under their umbrellas. Harman remains an independent operating company and continues to own the properties in Halifax, PA.

    Hearth and Home Technoligies, is in turn, a division of HNI Corporation (HON Industries).

    Sean
  6. seaken

    seaken Minister of Fire

    Joined:
    Nov 21, 2005
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    580
    Loc:
    Shokan, NY
    It would be equally accurate say Harman purchased Quadra-Fire.

    Neither are true or correct.
  7. smoke show

    smoke show Guest

    guess not :eek:hh:
  8. mralias

    mralias Minister of Fire

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    Apr 29, 2008
    Messages:
    881
    Loc:
    MA
    Thanks all.....I knew someone bought someone......so its all one big happy family....
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