Best Customer Service in the Wood Stove Industry

Tenn Dave Posted By Tenn Dave, Jul 27, 2013 at 8:44 PM

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  1. Tenn Dave

    Tenn Dave
    Minister of Fire

    Jun 6, 2013
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    About a year ago I purchased a new Woodstock Progress Hybrid stove, but only had it installed in May of this year. Just for the heck of it I contacted Woodstock to see if there were any issues I should be aware of before I fire her up this fall. Woodstock told me that there had been several significant improvements made to the catalytic combustor and the cook top and that they would ship me out replacements immediately at no cost to me. Now in my book, that is great customer service and represents a company that stands behind its products. WELL DONE WOODSTOCK :)
     
  2. firefighterjake

    firefighterjake
    Minister of Fire

    Jul 22, 2008
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    Woodstock Stoves: Great Stoves, Even Better Customer Service.
     
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  3. Tenn Dave

    Tenn Dave
    Minister of Fire

    Jun 6, 2013
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    I'm sure there are other wood stove companies with good customer service, but I'm just blown away by the folks at Woodstock...........It just doesn't get any better.
     
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  4. firefighterjake

    firefighterjake
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    This may be so . . . but I cannot recall hearing of any wood stove company that has hosted open houses with a free BBQ and hard cider (and beer). :) The real perk though was seeing where and how the stoves get put together and meeting some of the people who work at the company building stoves, selling stoves, answering questions, etc.
     
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  5. Tenn Dave

    Tenn Dave
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    Jun 6, 2013
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    You are absolutely correct. A trip to Woodstock is well worth the effort...
     
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  6. mattjm1017

    mattjm1017
    Feeling the Heat

    Oct 23, 2012
    408
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    Loc:
    Corapeake NC
    I too am blown away with their customer service they were always a phone call away throughout my install with tips and advice, and throughout the burning season with help and answers to questions. I would love to take a trip up north to visit them one day.
     
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  7. Tenn Dave

    Tenn Dave
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    If you visit them, you will not be disappointed.
     
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  8. dafattkidd

    dafattkidd
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    Dec 11, 2007
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    I do not have a Woodstock, but I am super impressed with the stories I hear on this forum of the way they take care of their customers. Not to mention their products seem pretty bullet proof. I'm really hoping they have an open house this year.
     
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  9. vacation

    vacation
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    Jul 10, 2013
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  10. jeff_t

    jeff_t
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    Perhaps from a dealer's point of view. Only because Woodstock sells directly to the consumer.
     
  11. Todd

    Todd
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    Nov 19, 2005
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    Yeah, Woodstock is pretty awesome, wish more companies would take note.
     
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  12. Backwoods Savage

    Backwoods Savage
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    Feb 14, 2007
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    Dave, I can assure you the customer service will continue. They are simply amazing and this is what makes a good company great. My hat is off to Tom and his great team.
     
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  13. Tenn Dave

    Tenn Dave
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    Jun 6, 2013
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    You can bet that when the time comes for my next stove, Woodstock will be at the top of the list........
     
  14. fossil

    fossil
    Accidental Moderator
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    Sep 30, 2007
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    "Best Customer Service in the Wood Stove Industry"


    Well, unless you've experienced the customer service provided by every member of the wood stove industry, I'd suggest this statement is a bit presumptuous. I understand you're very pleased with Woodstock...how many others do you have consumer experience with?
     
  15. Tenn Dave

    Tenn Dave
    Minister of Fire

    Jun 6, 2013
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    That's my opinion and I stand by it. If you have a different opinion based on actual experience, why don't you share it with us.
     
  16. fossil

    fossil
    Accidental Moderator
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    I haven't owned a stove from every manufacturer in the business, so I can't say.
     
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  17. branchburner

    branchburner
    Minister of Fire

    Sep 27, 2008
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    Consider what was said:
    "I contacted Woodstock to see if there were any issues I should be aware of before I fire her up this fall. Woodstock told me that there had been several significant improvements made to the catalytic combustor and the cook top and that they would ship me out replacements immediately at no cost to me."

    You don't have to have owned a stove from every manufacturer in the business to know that NO other manufacturer in the business is ever likely to do this, absent an actual complaint or warranty claim by a customer. It is virtually unprecedented in this business, or in any other, for that matter.
     
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  18. Tenn Dave

    Tenn Dave
    Minister of Fire

    Jun 6, 2013
    717
    292
    Loc:
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    So you are saying that unless I have owned every stove manufactured today, I can not voice my opinion about who has the best customer service? And I suppose you have never made a statement about a product or service you think is the best (like perhaps a family member's recipe for apple pie, or something your mom makes very well)? I was stating an opinion, my opinion, and I'm sorry that does not sit well with you. Lets move on..............
     
  19. BrotherBart

    BrotherBart
    Hearth.com LLC Mid-Atlantic Division
    Staff Member

    Nov 18, 2005
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    Moving on.
     
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