That's not customer service. That's a strange policy that I would hope to never use. Sure, walmart will take back a box of cereal after I've eaten half of it but I don't think that is anything special. All woodstock customers pay for policies like this since you know that the owners of woodstock aren't taking that loss out of their paycheck. I don't think that anybody should be too proud of that policy. Woodstock or the customers that have taken advantage of it/them.