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BRECKWELL BIG E

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by foldsct, Nov 20, 2008.

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  1. foldsct

    foldsct New Member

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    Loc:
    Tolland County, CT
    I am new to this, so I need help!

    I have a Breckwell that we installed a few weeks ago. Now, my house is FREEZING!!!

    I have a 1200 sf ranch, with approx 600 sf finished in the basement. The stove is in the basement..........but neither the basement nor the house are warm! I don't know what I'm doing wrong!

    Granted, it is very cold here in CT right now, but I don't understand what's going on. I have the thermostat up to 85..........and it's not anywhere near that! The stove is barely putting out any hot air! The cast iron is cold, and the exhaust pipe is also cool.........

    Can anybody give me hints as to what I can do? I was so excited about this stove, but something's up.......it's completely ineffective right now!

    Thanks so much!!

    Eleanor

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  2. hemidude13

    hemidude13 Member

    Joined:
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    Loc:
    northern newhampshire
    turn the switch on the control board to manual then turn the stove to # 3, and put the room air fan on high, and get ready to get HOT!
  3. foldsct

    foldsct New Member

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    That's all I need to do??

    Are you serious?

    Elle goes downstairs to do exactly what she's told...............


    Ok........how do I adjust the room air fan? Yes, I've been reading the owner's manual, but can't find that.

    Thank you for all the help!! I need it!!
  4. StoveMiser

    StoveMiser New Member

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    Western NY
    Make sure you shut the stove off, then change it to manual and turn the stove back on. Don't worry about the room blower, put the heat on #3 or #4 and you will be toasty in no time
  5. foldsct

    foldsct New Member

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    Uh oh.........I didn't turn the stove off when I changed it.

    Did I do something really bad?? Now I know................ :bug:

    And I can feel a difference already.....before this I could touch the stove and the exhaust pipe and they weren't hot at all.

    Can't touch them now......

    Will this heat my upstairs? How many of you have put vents in your floors? I do have fans going.......but am worried about the heat making it upstairs.
  6. StoveMiser

    StoveMiser New Member

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    No I'm sure you didn't do anything bad, but usually the stove won't accept the new setting unless its turned on in that mode.

    Not sure about moving the heat upstairs. Ours is on the first floor and it heats the entire level well. There are six rooms and the coldest is 69 degrees right now with the stove running on #4. It has been in the low 20s here all day.
  7. mdelmonte

    mdelmonte New Member

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    Loc:
    midcoast maine
    I Have a Breckwell Big E as well. I can't get the room that it's sitting in over 62 degrees. Breckwell Tech support sent me 2 plates for the firebox with absolutely no instructions where they went. When I finally figured out where they went I fired up the stove and had it going all night and when I woke up in the morning the room was 52 degrees. Not only that but the stove must have gone thru at least 40# of pellets. Now I'm having a hard time getting tech support to call me back. Can only leave a message and wait for them to hopefully call back. By this time I'm ready to return the stove if I don't get some good heat out of this soon.
  8. kinsmanstoves

    kinsmanstoves Minister of Fire

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    Have you read the manual or called your dealer?
    What position is the toggle switch at on your control panel?

    Eric
  9. mdelmonte

    mdelmonte New Member

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    I've been over the manual several times. My setting is on manual as I'm not running it with a thermostat. I've called Breckwell several times and each time I have to wait 24-48 hours as they don't take your calls directly - you have to leave a message. Sometimes they don't call back at all and I have to leave another message.
  10. foldsct

    foldsct New Member

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    When I put it on manual, it worked fine last nite.........I think it must be the thermostat!

    Can I run it on manual? Am I hurting it? What do people do during the day when you're at work??

    Thanks, everybody!!!
  11. johnnywarm

    johnnywarm Minister of Fire

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    I leave it on when i'm not at home.try #3 and see if you like it.
  12. foldsct

    foldsct New Member

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    With the manual?

    I'm still learning........I hope I"m not annoying anybody........I have read the manual, but it doesn't tell you all this info!
  13. hossthehermit

    hossthehermit Minister of Fire

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    I think that's part of the manufacturer "DEALER SUPPORT"
  14. johnnywarm

    johnnywarm Minister of Fire

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    On Manual Yes
  15. kinsmanstoves

    kinsmanstoves Minister of Fire

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    Where did buy the stove? Talk to your dealer before calling Breckwell.

    Eric
  16. mdelmonte

    mdelmonte New Member

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    I bought it online. The story they're giving me is once the stove is hooked up it's Breckwell's problem.
  17. foldsct

    foldsct New Member

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    I bought mine online as well...........uh oh............
  18. kinsmanstoves

    kinsmanstoves Minister of Fire

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    Who is "they". I am a dealer and have to fight for support. Good luck

    Eric
  19. mdelmonte

    mdelmonte New Member

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    They're not really dealers. It's a big sales site called homeclick.com which I found out is part of Home Decor.
  20. kinsmanstoves

    kinsmanstoves Minister of Fire

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    Not saying I told you so but..............

    Save a few hundred bucks and not have a working product is what kind of savings. What is going to happen with your warranty? Where are you going to get parts? How fast is it going to take? That is a question that is raised on this site every couple days.

    I have been waiting months for certain parts and that is as a Dealer. All my customer's stoves are working. I do have a few stripped down floor models but my customers are all up and running.

    Buyer beware
    Eric
  21. kinsmanstoves

    kinsmanstoves Minister of Fire

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    I just went to the website and saw the Breckwell stoves. My Big E is $2000 and my Cast is $2240.00. Their vent kit is over $250 than mine. I do not ship my stoves. So much for savings.

    Eric
  22. foldsct

    foldsct New Member

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    I live in CT, and the Big E goes for a lot more than that!!!!

    How come you aren't here? :red:
  23. johnnywarm

    johnnywarm Minister of Fire

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    Eric


    Whats the logic behind breakwell under cutting its dealer's on-line???
  24. mdelmonte

    mdelmonte New Member

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    I got mine for $1500 and the shipping was free.
  25. foldsct

    foldsct New Member

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    Tolland County, CT
    WOW!!!

    Mine was $1700 plus $160 for shipping........and that was back in July.............
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