Buyer Beware! (Part 2)
Yesterday one of my customers posted this thread…. See my reply below.
I know we all try to support our local vendors when we can but when my auger motor went down last week I jumped on the internet looking for a less expensive motor than what the dealer/stealer wanted. I came across Jason Munson who sells pellet stove parts on Ebay and called his cell which he provides on his listings on Ebay to find out if he had the actual auger motor I needed for my unit. He called me late in the day on my way home from work and I pulled over to talk to him and he said he could get me that motor and it would take a few days to ship out which I understood. The motor came in quicker than expected but that was due to the fact that it is drop shipped from his supplier I believe.
Everything looked good except for the fact that my motor has a hole in the auger shaft for a cotter pin and his motor didn’t…..no biggie I’ll figure something out. I was able to swap out my motor shaft with his by taking the assembly apart. Like a 1st time fool I installed the motor without checking the rotation of the motor 1st. Well, of course I put the stove all back together and sealed up with silicone only to find out the auger motor is turning the wrong way! I got on the phone with Jason and asked him about reversing the rotation of the motor myself without sending it back and he said “it will significantly reduce the life of the motor by doing that†and that I needed to send it back for the right one. He tells me to email him the stove info again so he can email me a return form to fill out and to send him a tracking number so he can send out the correct motor….but I need to do it soon as he is leaving for a racquetball game!
I get the email the next day but when I try to print off the return form it locks up my printer…..I try a bunch of times and different ways and can’t get it to print. I email Jason and ask him to please fax it to me as I can’t seem to print it out and this is what I get from his “assistant†Loraine…..Sorry but we don’t have a fax currently available.
Wow…..really? no other solution like “I’ll mail it out to youâ€....or “we’ll just send the new motor with the form in the box, fill it out and send both of them back to usâ€........nope just “Sorry but we don’t have a fax currently availableâ€!
I’m sorry, but in my line of work being a service oriented company this is unacceptable! A customer has a pellet stove that is down in the middle of the winter and this is the best you can come up with? Now if I pitched a fit and made a big deal about it they might do something but it shouldn’t even have to get that far.
He had a few bad feed back on Ebay but so have other people I have dealt with and still had good results so I took a chance that I would have no problems.
My biggest complaint is lack of customer service and not getting it right the 1st time…...must have been late for his afternoon racquetball game that afternoon also when I first ordered it
So this is just a buyer beware about Jason Munson to you all here.
Oh and FYI, After doing more research I found another auger motor on Amazon from CSH Inc. for half of what I paid Jason and on the description page about the motor it tells you exactly how to reverse to motor yourself and nothing about any negative effects it may have on the motor by doing so….which I was skeptical about from the get go.
Stepping off my soap box now!
Yesterday one of my customers posted this thread…. See my reply below.
I know we all try to support our local vendors when we can but when my auger motor went down last week I jumped on the internet looking for a less expensive motor than what the dealer/stealer wanted. I came across Jason Munson who sells pellet stove parts on Ebay and called his cell which he provides on his listings on Ebay to find out if he had the actual auger motor I needed for my unit. He called me late in the day on my way home from work and I pulled over to talk to him and he said he could get me that motor and it would take a few days to ship out which I understood. The motor came in quicker than expected but that was due to the fact that it is drop shipped from his supplier I believe.
Everything looked good except for the fact that my motor has a hole in the auger shaft for a cotter pin and his motor didn’t…..no biggie I’ll figure something out. I was able to swap out my motor shaft with his by taking the assembly apart. Like a 1st time fool I installed the motor without checking the rotation of the motor 1st. Well, of course I put the stove all back together and sealed up with silicone only to find out the auger motor is turning the wrong way! I got on the phone with Jason and asked him about reversing the rotation of the motor myself without sending it back and he said “it will significantly reduce the life of the motor by doing that†and that I needed to send it back for the right one. He tells me to email him the stove info again so he can email me a return form to fill out and to send him a tracking number so he can send out the correct motor….but I need to do it soon as he is leaving for a racquetball game!
I get the email the next day but when I try to print off the return form it locks up my printer…..I try a bunch of times and different ways and can’t get it to print. I email Jason and ask him to please fax it to me as I can’t seem to print it out and this is what I get from his “assistant†Loraine…..Sorry but we don’t have a fax currently available.
Wow…..really? no other solution like “I’ll mail it out to youâ€....or “we’ll just send the new motor with the form in the box, fill it out and send both of them back to usâ€........nope just “Sorry but we don’t have a fax currently availableâ€!
I’m sorry, but in my line of work being a service oriented company this is unacceptable! A customer has a pellet stove that is down in the middle of the winter and this is the best you can come up with? Now if I pitched a fit and made a big deal about it they might do something but it shouldn’t even have to get that far.
He had a few bad feed back on Ebay but so have other people I have dealt with and still had good results so I took a chance that I would have no problems.
My biggest complaint is lack of customer service and not getting it right the 1st time…...must have been late for his afternoon racquetball game that afternoon also when I first ordered it
So this is just a buyer beware about Jason Munson to you all here.
Oh and FYI, After doing more research I found another auger motor on Amazon from CSH Inc. for half of what I paid Jason and on the description page about the motor it tells you exactly how to reverse to motor yourself and nothing about any negative effects it may have on the motor by doing so….which I was skeptical about from the get go.
Stepping off my soap box now!
