Cab50 problem....again.

I'm pretty sure the auger is not jam. I took out all the pellets and vacuumed out the the top and bottoms of the chute. I took the shop vac hose and vacuumed out the venting. Cleaned inside the stove. Made sure the ash pan, cleaning rod, and hopper lid was correctly placed.

Am I missing something?

Doesn't that switch stop the auger?

Yes indeed. Never seen soot like that on my baffle plates.

I would clean all of the venting from the exhaust outlet to the cap.

When I burn Lignetics, I always get black soot like that.

Something is not right if it's burning black (anytime). Regardless of pellet.....

Ok...correction...I've gotten black soot like that ever since my stove started going haywire back in mid December.

In the process of cleaning out the venting I tried to remove the rain cap from the outside and noticed that our installers sealed it inside with silicone. ARGH! The only way to take it off would be to scrape the silicone of somehow, correct?

The venting is completely cleaned now and it still won't feed.

What could cause the black soot? Air restriction? or Vacuum?

Could be either.

Black soot = rich burn. Rich burn =air restriction/ or lack of vacuum from comb. blower.

Our dealer came by today and the stove started right up for them (after I tried everyday for a week now), but they did notice that one of the snap disks was defective. They replaced it and it's working again without any issues so far! There's no black ash on the window yet.

Has the dealer charged you anything yet for the service calls???

Keep your fingers crossed, and let us know how it goes.

Nope! Everything has been covered under the warranty so far. I made sure to tip them well though! I would HATE to work in this cold weather and not get paid.

How does this look to you all. Been running on medium half feed and damper open all the way. Last time I cleaned it after it was on high for a couple of nights the back baffle plates were black with ash. Is this ok? View attachment 91500 now in the pic only one side which is the exhaust side is covered but the center and left seem normal. When I have burned on medium with the damper closed mostly didn't have this. Should I close the damper some? Justt making sure all is running correctly.

Also the high limit snap switch would have to be manually reset by pushing in the actuator on the switch back...

Our dealer just switched out our control box and wouldn't even take a tip for coming out. He said that our control box was on the wrong setting. He said it was supposed to be on 2 but was on 4? I though it was supposed to be on 4.

Depending on the part number on the box it is supposed to be a 4. This is if it is the original control box. Then new control boxes have only been out for a few months. THOSE are supposed to be on a two. I have the old one and when I did try it on two , my igniter and feed system wouldn't work. Put it back to four and no problems! When did you purchase and what date was te stove manufactured?

I bought ours mid Sept of 2012. I can't seem to find the manufacturing date.

MommyOf4, did they ever change the door gasket ??

all depends on the part number

So we're assuming that since you didn't mention how the stove was running, everything is still OK??

They still haven't changed it. They said I need to shut the door tighter. We've been pushing it as tight as we can. It's been working ok so far. We'll see in a few hours.

Hi. Sorry for the late replay. I had to get back to work. The part number on my control box was made in 2008 and it is part number 7058-172 which is the first control boxes they put in the EcoChoice stoves. That is supposed to be a 4. My stove was made this year also. The new control boxes are 7058-188. You can see the number on the control box just by taking the side panel off. Nothing else needs to be done. What HHT didn't ASK me when they checked my serial number was what is the part number on my control box when I had an issue. They ASSUMED because it was made in sep/oct 2012 that it had the new control box. Obviously not true. qdinfo@hearthnhome.com answered this question for me about the 2 or 4 setting. HHT techs are ok but not the best on the call line. Hope all is working better!