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Can anyone recommend a pellet stove service technician in southern Connecticut?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by latichever, Nov 7, 2010.

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  1. latichever

    latichever Member

    Joined:
    Apr 14, 2006
    Messages:
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    They will remain nameless but I'm very unhappy with the dealer who sold and installed my stove.

    I called them for service. After waiting a month, they sent a tech who didn't even know how to turn on my stove. My stove is still not working, and they are being unresponsive about following up.

    I have a Breckwell stove and was wondering if anyone can recommend someone who will provide service in the New Haven area.

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  2. pjmcs10

    pjmcs10 New Member

    Joined:
    Oct 28, 2010
    Messages:
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    Loc:
    Cromwell, CT
    I recently had Fireside Supply of hebron, CT install my stove in the middletown area. They were very professional. You can give them a call and see if they would be able to help you.
  3. UncleAnthony

    UncleAnthony Member

    Joined:
    Jan 19, 2009
    Messages:
    233
    Loc:
    Southern Maine
    latichever,
    I could have written same post ! (just change stove mfg ) .
    Good place I found for service is local free newspaper service listings. Try there.
    Also, you definitely want to repost on this site stating your model and exact problem. I have found the technical expertise on this site astounding !
  4. richkorn

    richkorn Minister of Fire

    Joined:
    Jul 28, 2008
    Messages:
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    Loc:
    SE CT
    you might try getting your hands on the service manual first and see if you can pin point the problem yourself - It will save money for sure.

    Dave Gault sent me the one for my Lopi, maybe someone on here has one for the Breckwell. Do a post with that in the Heading.
  5. smwilliamson

    smwilliamson Minister of Fire

    Joined:
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    There is me (see sig below) and Glenn from Preferred Pellet Services 203-577-2409


    ahhh. ahah. You already called me today, sorry, great speaking with you. I hope you get it sorted out.
  6. DAKSY

    DAKSY Patriot Guard Rider Staff Member

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    Loc:
    Averill Park, NY, on Burden Lake II...
  7. smwilliamson

    smwilliamson Minister of Fire

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    Also a great resource. I wonder how many are independent though? I know lots of NFI guys but they work for other shops and are tied to specific brands and/or work for a shop. There aren't a lot of shops willing to work on any brand.
  8. geek

    geek Minister of Fire

    Joined:
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    Loc:
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    whomever you get try to be away from "that" guy in Naugatuck......what a ..... :mad:

    I don't want to mention names.....do you want to "feel the heat" ?

    ..
  9. kilbury

    kilbury Balls of fire

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    Southern Tier, New York
    If it was a little closer to bike week in Laconia I would swing your way. lol
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