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can you help me with a customers resolute acclaim? Cat replacement and frozen bolt

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by MountainStoveGuy, Jul 29, 2006.

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  1. MountainStoveGuy

    MountainStoveGuy New Member

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    As you guys know, i am not a VC dealer. I have a customer that has no idea where to get a replacement catalyst, and also has a frozen bolt holding the cat plate in. Any tricks to removing the bolt? And where is the least expensive place for them to buy a replacement. They think its about 20 years old. They will be checking this thread later. Thanks.
    I can order one from woodmans for them, but i have no idea what size it is.

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  2. elkimmeg

    elkimmeg Guest

    I would soak that bolt with PB blast best for lostening up bolts ( Automotive supplies) Keep soaking it then give it a rap with a hammer soak it rap it this might take a couple days of soaking and rapping it. I don't know if you can apply heat from a torch too hot will blow off the outer ceramic coating When you finally put a socket to it work it back and forth

    Combustor.com That's an old stove the resolute had a very limited run with cats
  3. MountainStoveGuy

    MountainStoveGuy New Member

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    Elk, i just updated my post, do you have any idea what size it is? i can maybe find one for them, or so they could have the size to shop online.
  4. Shane

    Shane Minister of Fire

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    MSG I don't know the size of it but I will call VC on Monday morning and get the dimensions, unless someone else has them between now and then.
  5. MountainStoveGuy

    MountainStoveGuy New Member

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    Thats awsome Shane, thanks.
  6. elkimmeg

    elkimmeg Guest

  7. MountainStoveGuy

    MountainStoveGuy New Member

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    Thanks don, they will appreciate that. Shane looks like we figured it out, no need to wait on hold with the manufacture, thanks for the offer.
  8. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    hearth.com to the rescue once again.
  9. MountainStoveGuy

    MountainStoveGuy New Member

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    yea, hearthnet is great. I took the time to post this and shane was going to take the time to call them. Neither one of us stood to make a dime. Helping folks out is what i like to do, and i think this place attracts people who like to make other peoples lives a little easier. And thank you Don for getting the info on this. They will appreciate this, the folks you just helped out has a cabin in the middle of the moutians , runs of solar power, has a windmill that pumps water in to a cistern that is gravity fed to there house. To damn cool.
  10. seaken

    seaken Minister of Fire

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    MSG, what was the resolution to this? Did the customer get what they needed?

    To my knowledge, the Acclaim was never a catalytic stove. Don mentioned a model number and I'll look it up. Maybe they slipped something by me. But I think they either need what is called a Combustion Package (soft refractory combustion box) or they have an Encore (double-doors on front), in which case the Catalytic block mentioned will work. The Encore also uses a Combustion Package to hold the Catalytic.

    Let me know if I can help.

    Sean
  11. MountainStoveGuy

    MountainStoveGuy New Member

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    you know, they were just some random folks that were in here asking questions, they never called me back. I hope there keeping a eye on this thread like i asked them to. Thanks for your imput.
  12. seaken

    seaken Minister of Fire

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    Don, you are mistaken. That model number was the original Resolute Acclaim. NO CATALYTIC.

    It uses a down-draft techique similar to the new non-cat version of the Encore. A soft refractory combustion package is used to insulate the secondary combustion. That model was updated to the current design a few years later. Neither Acclaim uses a catalytic.

    The original Encore also uses a refractory package but it is using a catalytic for the secondary combustion. This catalytic combustor is, as you correctly stated, the same as used in the Lg. WinterWarm and the current Defiant catalytic.

    MSG, if your customer has the Encore Don's catalytic combustor will work. But your subject line says Resolute Acclaim. Which is it?

    Sean
  13. MountainStoveGuy

    MountainStoveGuy New Member

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    they called it a resolute.
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