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Chimney Liner Depot, A++ Customer Service

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by Todd 2, Nov 24, 2012.

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  1. Todd 2

    Todd 2 Feeling the Heat

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    What started out ( I thought ) was going to be a hassle, headache, saving a dollar mistake, wound up turning into Great Customer Service. The first flex pro liner was defective and the second also, puckers on the inside after unrolling it. However, when I called them about the second one they seemed as puzzled as I was about the matter. I asked if I could opt out for the rigid complete kit and pay the difference and low an behold they came back an said " yes, at no extra charges for the trouble :)
    And told me to do as I wish with the flex kit.
    My hat goes off to Chimney Liner Depot Customer Service ! Todd 2
    PS. Talked to real people every call also.
    raybonz likes this.

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  2. clemsonfor

    clemsonfor Minister of Fire

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    I had a great experience there as well. They matched a price I found, then made a custom size top plate for me beyond standard there standard sizes.

    But for the record I think they must of had a bad run or a supplier gave them bad product? I ordered mine about 4 weeks ago and like I said in the 10 feet or so that I can see there was nothing that remotely looked like that?
  3. Backwoods Savage

    Backwoods Savage Minister of Fire

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    Todd, that is great to hear. Also very nice to talk to real people on the phone...
    Todd 2 likes this.
  4. clemsonfor

    clemsonfor Minister of Fire

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    real people on the phone and real folks on the internet live chat!!
    Todd 2 likes this.
  5. clemsonfor

    clemsonfor Minister of Fire

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    why am I typing in bold??, u too backwoods? mabe its my resolution is increased?
  6. Todd 2

    Todd 2 Feeling the Heat

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    They did say it was some kind of bad run or something and was working on solving it. Other than a time delay getting it installed I can't complain because I had some custom stuff made that they will half to remake to fit the rigid. Thought I was going to half to loose on that but they really took care of me. :)

    (No bold print here from you)
  7. Blue Vomit

    Blue Vomit Minister of Fire

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    Jul 12, 2011
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    eastern PA
    I ordered my liner a few months ago... After hours online. Talked to some dude on the online chat, matched an eBay price for a lesser quality liner. At some point my computer connection crapped out, he sent me his direct number. I actually asked to the same dude I was chatting with, after hours!
    Those people run a business the right way.
  8. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    They are good folks. I have bought two liner kits from them. But I have also seen every one of those double wall liners do exactly what yours did. Hard to coil and then uncoil them without it happening. That was five years ago. Hopefully somebody has figured it out. But those two of yours tell me that they haven't.
  9. clemsonfor

    clemsonfor Minister of Fire

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    [
    that's exactly what I had happen, and how it went for me, minus the lost connection.
    Like I said, I bought one about 4 weeks ago and not a problem, I installed it like 3 weeks ago and burned for 2 days or so on it. It may have buldged somewhere I just did not see it.
    quote="Todd 2, post: 1257353, member: 23523"]They did say it was some kind of bad run or something and was working on solving it. Other than a time delay getting it installed I can't complain because I had some custom stuff made that they will half to remake to fit the rigid. Thought I was going to half to loose on that but they really took care of me. :)

    (No bold print here from you)[/quote]
    yea it was this new laptop, if you do your fingers like an iphone to increase or decrease pic size the resolution will get bigger or smaller. And I think my palm resized the screen and it looked bold, I think I was at like 125% or something??
  10. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    OK. I am confused. Your first post about it said the first one kinked and the pics were of the replacement? If the first one had no problems why did you replace it?
  11. clemsonfor

    clemsonfor Minister of Fire

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    maybe I confused you with my bungled multiquote, that got all screwed up from typing on this laptop. These things are only good for browsing, I keep increasing font size miss[elling and putting my cursor back into the text im typing. I left the miss spellings in to show you this thing!
  12. chimneylinerjames

    chimneylinerjames Feeling the Heat

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    Todd 2,

    This is James from Chimney Liner Depot. Your seam-welded rigid liner is on its way. Again, we want to apologize publicly for the issues you had. We've isolated the problem that caused your liner to have some "dimples" on the interior wall. We also appreciate you complimenting our customer service.

    James
  13. Backwoods Savage

    Backwoods Savage Minister of Fire

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    Must be your resolution.
  14. etiger2007

    etiger2007 Minister of Fire

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    Good to hear people are being taken care of.
  15. clemsonfor

    clemsonfor Minister of Fire

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    glad to see chimney liner depot on here! I was very satisfied with my service and product. LIKE I SAID, NO DIMPLES HERE!!!
  16. AJ9

    AJ9 New Member

    Joined:
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    MA
    Was just about to install a smooth wall liner from rockford chimney supply. Looked at top end before insulating and saw one little crimp which didn't bother me. Later i checked the bottom and every pleat after 4 ft or so CAM00051.jpg has a crimp like that. Bummed since i have a manlift all lined up for tomorrow as well. Don't trust it now :(
  17. chimneylinerjames

    chimneylinerjames Feeling the Heat

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    There is a new liner that some have available online, it is a medium weight liner. We call ours the Flex King HD. Due to its construction it is slightly heavier, but will not have any issues like the smooth inner wall liner have. It is a great alternative to the smooth inner wall liners.
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