Spent some time with a dealer yesterday discussing my situation with the Avalon Newport Bay. Went there to physically see the stove, freestanding and insert. Didn't have either on floor, but was helpful. We talked about the CZ enclosure. He was aware of it, but wouldn't recommend using it. PERIOD. I asked if he had a Newport freestander in stock that I could look at. Claimed he had one in the warehouse, but couldn't be bothered to show me. So,... I asked if there was any other dealer I could contact. Claimed he was the exclusive dealer and no one would have one. Today, I went to the stove distributor listed by Travis. Shock of all shocks, had both units in stock on display, and were using one as a demo. Owner said it was the stove she used two-times over in her home. I asked if there was anyway to check the noice level and she said, "SURE". Fired up the stove. 10 minutes and we were cooking. There stove was a little quieter than mine, but both are about as loud as a desk top fan. Push came to shove and I asked about the surround. She was pleased and almost got excited to talk about it. She was suprised that I knew about it, because it only came in last week. Although she hasn't seen it, she could not see why it wouldn't work with the Newport, even though it was made for the Astoria. According to her it was made as a Zero-Clearance enclosure, designed to stop the transfer of heat. Said once I buy it, I'm on my own. But by using the enclosure, following the installation specs, using the insert surround for the control panel she can't see that it would not be safe. She doesn't have one in stock yet, but is really excited about the potential. Now my observation. Why was dealer one, helpful to a point and then claimed they were the exclusive dealer? Dealertwo is both the distributor and the retailer of stoves. Is there that much competition between stove stores? Am I just experiencing something unique? On this forum dealers and manufacturers seem to get along. Which really is the industry norm?