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Dealer Service Areas?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by cimbo190, Jul 8, 2008.

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  1. cimbo190

    cimbo190 New Member

    Joined:
    Jun 28, 2008
    Messages:
    57
    Loc:
    southern maine
    I made several inquiries to dealers looking for a stove and have received several reponses indicating I am outside of their service area. I did not receive any specifics, just thanked them for the reponse.

    Some of these have been within 75 miles, whihc is not too far when stoves are scarce.

    Anybody have similar experiences?

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  2. stoveguy13

    stoveguy13 Minister of Fire

    Joined:
    Dec 15, 2006
    Messages:
    985
    Loc:
    CT
    every one has a diffrent area they are willing to cover. not sure what you are looking for but you may have to change the brand you are looking at to get inside some ones service area.
  3. jtp10181

    jtp10181 Minister of Fire

    Joined:
    Feb 26, 2007
    Messages:
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    Loc:
    Madison, WI
    Sounds pretty common. Most dealers don't want to go that far because they don't think it is worth it and they don't make as much money off you. Plus you also get the customers than expect the same service as the people down the street, and get angry when you say it will be 3 weeks until you are in the area.

    We will go just about anywhere if we have to. We will take any sale we can get, just so the customer knows for long travel it will cost more and there might be a longer wait for service calls.
  4. webbie

    webbie Seasoned Moderator Staff Member

    Joined:
    Nov 17, 2005
    Messages:
    12,289
    Loc:
    Western Mass.
    You might be able to get them to sell you a stove...and maybe even install it, but you may have to agree to do your own warranty work (with parts and advice provided by them).

    As you can imagine, a 100 plus mile round trip for them to look at a problem, and then perhaps a return visit later to replace a part....could really cost big. Pellet stoves have a higher rate of service and repair than wood stoves, so this does come into play (they are fairly complicated machines).
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