I bought an Englander 25-PDV almost exactly one year ago. We used it about a dozen times last year without problems, then had to return to our other house, so it didn't get used. This year we moved to the house with the pellet stove full time, and have had nothing but problems with it. The second time we tried to use it in November, the upper auger jammed. I removed, cleaned, and reinstalled it, and it worked for one night. The next morning I took it apart, and found the auger had cracked. After 30 minutes of waiting on hold for tech support, Englander agreed to send me a new auger and they also sent a new auger motor. I installed both and it has jammed daily since. One of the times that it jammed, the gearbox stripped out in the auger drive motor. I swapped in the old one and called Englander again, and they agreed to send me another auger and motor, which haven't arrived yet. I have filed our current auger as smooth as possible, so I don't have any confidence the new auger will fix the problem. We are burning eco-flame pellets which work fine in our other pellet stove, a Travis Avalon. I would appreciate any help to fix this problem and sorry for the long rant.