My mother purchased this stove in July and has just recently started to use it. She lives in a mobile home and says that she came home last night and the stove had a big flame but the place was not even 60 degrees. Her burn pot continues to overflow and lots of ash builds up in the pot. We had the dealer out today to look at it and he says that this stove takes a lot of tinkering to get it to work "just right", but had no idea what else to tell her. I'm sort of peeved with him right now as he told us that that stove would blow you out of that trailer when we bought it, otherwise we would have purchased something bigger. Can anyone help out with tips on how to avoid the clinkers in the burn pot? How to keep it from running over?