1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

extra long pellets jamming hopper feed!

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by ivanhoe, Sep 17, 2011.

  1. ivanhoe

    ivanhoe Feeling the Heat

    Joined:
    Dec 27, 2008
    Messages:
    265
    Loc:
    great white northern ontario
    hi,
    i just purchased 4.5tons(ouch) of pellets which the pellets are randomly long. this is causing pellet jamming in the hopper and stop feeding the stove, ggrr! i will be talking to the supplier this week to see what can be done with this mess. these pellets are from a new supplier and i do not want to mention any names as of yet and see what good comes of this problem. i was told that they were aware of the longer pellets(i complained last year to the company after trying a few of bags) and the plant made modifications to remedy this, it looks like they sold me old stock or they haven't rectified the problem! as anyone come up with a homemade gadgetry to make the pellets shorter? if i have no recourse with the supplier, i will mention a name. thx for listening to my rant.........

    Helpful Sponsor Ads!





  2. jtakeman

    jtakeman Minister of Fire

    Joined:
    Dec 30, 2008
    Messages:
    13,582
    Loc:
    Northwestern CT.
    I have heard of walking on the bag helps, But never tried it myself.
  3. DexterDay

    DexterDay Guest

    Last year I had a batch of AWF's that were really long 2"-3" witha couple being bigger than that...

    I sent them a kind email, telling them about there product and my discontent.

    Had to send several pics of the pellets laid down next to a tape measure. But by the end of the week I received a $50 gift card for TSC. Did that cover the entire ton??? No. But did it make me happy?? Yes.

    I went to a TSC and seen they had AWF's. The woman let me go through the torn bags on the bottom. These were a different batch. So I returned the favor and spent the $50 on there pellet again.

    Glad I did too. They are a good pellet. So long as they are the correct size. My favorite is still Somerset... Small pellets. About a 1/2"-3/4" avg and Hot...
  4. ivanhoe

    ivanhoe Feeling the Heat

    Joined:
    Dec 27, 2008
    Messages:
    265
    Loc:
    great white northern ontario
    mine are about the same length, 2", 3" and some longer. i shouldn't have taken his word on them been made smaller. will find out tomorrow on the outcome of this mess, if not i'll get in touch with the manufacturer! walking on the bags i gonna try, hope it works as i got 225 bags to step on.
  5. jtakeman

    jtakeman Minister of Fire

    Joined:
    Dec 30, 2008
    Messages:
    13,582
    Loc:
    Northwestern CT.
    Another method would be to grab a handful and break all the long ones to desired size. Great fun while watching the tell!(really I'm kidding) My stove hasn't had an issue eating long pellets, I consider myself lucky! If the bag has ther PFI stamp/logo/label on the bag? You could notify them too!

    What brand are we talking about? Would help others as to check the length before purchasing this brand!
  6. DexterDay

    DexterDay Guest

    Yeah it would be ok to name them. I did with the AWF's. Its the batch that you got. I had that long AWF's but have since bought a few bags here and there and both sets were good. This would be giving people a heads up. And some manuf have the batch #'s on the bag (American Wood Fibers does) so others can check what they have. People will buy what they like. Your one bad comment wouldnt sway me much. I now try everything before burning (except my last 2 tons and they came from a reputable person I trust) So if I find they are long, ashy, no heat, etc. I just do not purchase them again.
  7. ivanhoe

    ivanhoe Feeling the Heat

    Joined:
    Dec 27, 2008
    Messages:
    265
    Loc:
    great white northern ontario
    don't laugh, i was exactly doing that but it is so time consuming.......
    the stove can use them but will eventually jam up in the middle of the night when you need the heat the most, i hate it when the dinosaurus kicks in to supplement the extra heat requirement.
    i will soon post the manufacturer's name but they are new on the block and i want to give them the chance to rectify the problem.
  8. Cincinnati Kid

    Cincinnati Kid Feeling the Heat

    Joined:
    Jan 6, 2009
    Messages:
    267
    Loc:
    Cincinnati
    I believe he specifications on premium woods pellets are no longer than 1.5 inches. Therefore, if these are premium pellets that you purchased, they are probably out of spec.
  9. Vinelife

    Vinelife Feeling the Heat

    Joined:
    May 31, 2010
    Messages:
    495
    Loc:
    Northern Michigan
    One reason I really like Somersets they are usually half an inch or less....
  10. ivanhoe

    ivanhoe Feeling the Heat

    Joined:
    Dec 27, 2008
    Messages:
    265
    Loc:
    great white northern ontario
    the seller wasn't to responsive on the issue, mix with better pellets(yeah right!). made a call to the manufacturer and was told he would get back to me, so far no response. i would hate to bring them back, just to much handling effort on my part.... i'm in the process of fabricating a screener to filter out the long pellets on the run(i will post pics of it later). stepping on the bags did not do the trick! no somersets here as far as i know. ok, now to disclose the manufacturer= LACWOOD premium pellets from Hearst, Ontario, Canada(sorry but you left me no choice to disclose the culprit)!! i will swallow my words if i find acceptable pellets further down my supply.....
  11. DenisB

    DenisB New Member

    Joined:
    Jan 12, 2013
    Messages:
    14
    Loc:
    Moonbeam, Ontario, Canada
    Lacwood must have resolved this issue as I have burnt over a ton of these so far this winter and I have not had any problems with the pellet length. I will see the odd one at 1.5 inches but standard size is 1 inch or shorter. I find they give out lots of heat, produce little ash and no clinkers.
  12. exoilburner

    exoilburner Feeling the Heat

    Joined:
    Dec 23, 2008
    Messages:
    424
    Loc:
    NW Washington State
    Had a couple tons of long pellets jamming up in the hopper. This paint/mud mixer stopped it.
  13. iceguy4

    iceguy4 Minister of Fire

    Joined:
    Nov 16, 2011
    Messages:
    1,051
    Loc:
    Upstate, NY
    why would you
    even if you got one bag, they @#@%$ up. and protecting the guilty is not acceptable ...IMHO. this is what makes forums so valuable.
    rilly? not at all impressed:mad: they should have said" what can we do to make this right" again...IMHO guess I just "old school"
  14. Bioburner

    Bioburner Minister of Fire

    Joined:
    Aug 4, 2012
    Messages:
    2,986
    Loc:
    West central Mn
    Another trick to break some up it to take a baseball bat to the bag while thinking about the 2 percent hike in payroll tax or the 8 cents a gallon the price of gas went up this week. Hey its hard to get a good swing on things if your happy:)
    KINGOFTHENORTH and Brokenwing like this.
  15. jtakeman

    jtakeman Minister of Fire

    Joined:
    Dec 30, 2008
    Messages:
    13,582
    Loc:
    Northwestern CT.
    Using a paint mixer or beating with a ball bat? Not sure I can do that. I'd rather touch my pellet! ::-)
  16. ivanhoe

    ivanhoe Feeling the Heat

    Joined:
    Dec 27, 2008
    Messages:
    265
    Loc:
    great white northern ontario
    I'm glad it's working out for you. I still have a sour taste of the product and wouldn't recommend them. Now to try to find some somerset's, turman's and other fine pellets would be a god's gift to the quality deprived northern PIGS!
  17. ivanhoe

    ivanhoe Feeling the Heat

    Joined:
    Dec 27, 2008
    Messages:
    265
    Loc:
    great white northern ontario
    i tried them again and i still see some long ones. they don't seem to be as long as before so i bought a few more bags. time will tell if i did the right thing.......i suppose BEER;) as been wiping out the SOUR taste!:p
  18. Lake Girl

    Lake Girl Minister of Fire

    Joined:
    Nov 12, 2011
    Messages:
    1,507
    Loc:
    NW Ontario
    Ironic that I haven't seen Okanagans and they are produced in BC! Obviously they go for the population density areas.

    Lacwood also produces horse bedding pellets - possibly not careful on switch over or you got old supply before the "fix". I do applaud their efforts on responsible use of their waste - now to concentrate on the quality control.
  19. Polar Bear

    Polar Bear Member

    Joined:
    Feb 4, 2014
    Messages:
    186
    Loc:
    Sudbury, ON, Canada
    I have also been buring Lacwood for this season and have nothing but good things to say. They are far superior to the garbage I was burning with last year, and I have had no issues with jamming. Although, I just started using them this season and I notice your post is from the prior season, perhaps the issues have been rectified on their end.

    I also feel your pain about lack of selection in Northern Ontario. Only 3-4 kinds of pellets to choose from, however the 30-40 kinds of beer keep me happy :)

    Cheers
    Lake Girl likes this.
  20. Harvey Schneider

    Harvey Schneider Minister of Fire

    Joined:
    Oct 9, 2012
    Messages:
    964
    Loc:
    Southbury, CT
    I like your approach. It gets right to the heart of the matter.
    I might screen them first to separate the normal length from the longs. That way you don't create as many fines from breaking up pellets that were already the right length. Screening could be done with a coarse hardware cloth on an incline. Might even set up a second fine hardware cloth at a lower level to sort the fines from the normal length pellets.
    My reason for all this is the cloud of fines I see when I pour pellets into the hopper. The stove doesn't care, but the Mrs. does. Making more fines would not make me popular.
  21. RKS130

    RKS130 Feeling the Heat

    Joined:
    Oct 14, 2011
    Messages:
    449
    Loc:
    Croton-on-Hudson, NY

    When we had some bags of Pennington's Nature Heat with exceptionally long pellets I had my kids jump on the bags to break them up. No kidding! I should mention that the company refunded my money and let me keep the pellets.
  22. Bioburner

    Bioburner Minister of Fire

    Joined:
    Aug 4, 2012
    Messages:
    2,986
    Loc:
    West central Mn
    Could throw them in a cement mixer with a couple of rocks. I had a couple tons of something that had to be resized and only took about 15 minutes per 100lbs. Didn't have to worry about fines though.
  23. dave2112

    dave2112 New Member

    Joined:
    Feb 4, 2014
    Messages:
    40
    Loc:
    buffalo ny
    Never heard of this happening before I would be pissed; maybe sharpen the auger or something or a more powerful auger motor. I always burn the cheapest pellets I can find haven't had this problem ever in 10 years.
  24. dmancine

    dmancine Member

    Joined:
    Dec 23, 2007
    Messages:
    25
    Loc:
    NE PA
    I've noticed that Harman stoves are quite sensitive to pellet length, much more so than other brands.
  25. JoeS

    JoeS Feeling the Heat

    Joined:
    Jan 25, 2008
    Messages:
    483
    Loc:
    Maryland
    I would quit burning if I had to go through any of this!

Share This Page